Senior Customer Success Manager (f/m/d)

at  Aleph Alpha

OVERVIEW:

We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager, you will be a pivotal link between our company and our valued clients, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions.

• Build and maintain strong, long-lasting relationships with our clients, becoming a trusted advisor and advocate for their needs.
• Onboard new clients effectively, guiding them through the implementation process and ensuring a smooth transition to our solutions.
• Support customers during the solution deployment and activation process. Be the first contact to our customers for their project plans, execution steps and desired business value definition.
• Understand clients’ business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.
• Proactively drive customer retention through identification of opportunities for clients to optimize and expand their use of our products and services.
• Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.
• Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.
• Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.