Senior Customer Success Manager

at  FTP Group

This role is remote working, with expected travel across our offices and customer locations. Our head office is based in Stonehouse, Gloucestershire.
Join Our Team!
Are you ready to take your career to the next level? Do you want to work in a vibrant, innovative, and collaborative environment? Look no further! We are expanding and looking for passionate and talented individuals to join our team.
Summary
As a Senior Customer Success Manager at Feed it Back, you’ll be at the forefront of fostering long term, positive relationships with our key clients. Your primary focus will be to ensure our customers are maximising the value of our services, achieving their business goals, and staying satisfied with our solutions. Working in the Client Services team, you will be responsible for building a direct relationship with multiple stakeholders within their client base to understand their business objectives and embed Feed It Back into their business to support those objectives and provide them with timely value propositions.
Roles and Responsibilities
Provide a consultative approach to customer success management, understanding what value means to each client, and demonstrate delivery against these criteria.
Own forecasting and prioritization for customer success among your assigned accounts.
Track and assess the health of individual accounts and your broader book of business.

Please refer the Job description for details