Senior Customer Success Manager (Hybrid - Sydney)

at  Tealium

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.
Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.
Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.
Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others.
We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT ARE WE LOOKING FOR

We are looking for a passionate, motivated, and driven Customer Success Manager (CSM) to drive successful adoption and expansion of Tealium’s solution with her/his accounts. The Customer Success Manager serves as the internal voice of the customer while working with other Tealium teams and partners to exceed customer expectations. The ideal candidate will have both the technical and customer-facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing and data landscape to lead strategic conversations with our customers and provide value to users by ensuring that we offer world-class customer support. Additionally, this role will be expansion-focused and require a proven track record of growing revenue across a book of business. Through this role, customers will achieve maximum value in their investments, leading to retention, renewal, upsell/expansion, and referrals.
The ideal candidate will be based in the Sydney area, working in a hybrid environment that enables both onsite collaboration and remote work.

Please refer the Job description for details