Senior Customer Success Manager - International

at  Outscal Technologies

WHAT WE OFFER

• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.
• Flexible working hours; we are a remote-first company and believe in a healthy work-life balance.
• Bi-annual company off-sites; the last two were in Portugal and Spain.
• Opportunity to work with a super smart and ambitious group of people.
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4 SKILLS REQUIRED FOR THIS ROLE

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Scalability
SaaS Business Models
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Talent Acquisition

ABOUT THE ROLE

We’re looking for a self-starter, highly energetic Customer Success leader based in EMEA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience. In this role you will:

• Create ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.
• Build and maintain strong relationships with our enterprise clients to drive their success.
• Play a key role in onboarding enterprise clients and defining the best practices across the world.
• Measure and improve customer satisfaction & experience.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own customer success KPIs and track them against the company goals.