Senior Customer Success Manager

at  NORY

THE MISSION IF YOU CHOOSE TO ACCEPT IT

Our Senior Customer Success Manager will work primarily with mid-market / enterprise customers and internal teams to ensure their customers have an industry leading experience at each stage of their Nory journey.
This is a full lifecycle CSM role - meaning that the Sr. CSM will manage from initial pre-sale engagement through implementation, ongoing relationship management and eventually the renewal process for accounts in their portfolio.

YOUR PROFILE

Are you the type of person who wants to influence the journey of our company, help us grow from launch through product market fit to global scale? If so, you’ll do great and have a fun time as a Sr. Customer Success Manager within Nory’s growing team.

Culture fit is really important to us here at Nory, and a candidate’s technical chops are just half the story. Teamwork is the name of the game, and we’re looking for someone who shares our values. That’s why our interview process emphasises communication and culture just as much as experience. If you’re ready to bring your spark to our team, then look below for our requirements:

• You ideally have 5+ years of SaaS industry experience, coupled with a knowledge of the hospitality industry from time spent in industry or time working with hospitality brands in a SaaS environment.
• You have a healthy curiosity in technology; can quickly come to speed on technology interfaces.
• You “get stuff done” You are a self-starter who defaults to trying to find a solution to a problem.
• You’re eager to build and drive impact on a critical team that is in some ways a ‘startup within a startup’
• You thrive in complex cross-functional roles requiring collaboration with Marketing, Sales, Growth, Solutions Engineering, Product, and others