Senior Customer Success Manager

at  Skillspark AB

STARTASAP

DURATION> 12 months
Industry: e-learning
Remote work: 100% remote
Assignment type: B2B
Start: Flexible
Project length: Long-term cooperation
Business trips: Occasional
Onboarding: 3-4 days in Sweden
Project language: Swedish/English

JOB DESCRIPTION:

We’re looking for a driven Senior Customer Success Manager to empower the customers to reach their goals through the innovative e-learning platform. In this role, you’ll be the trusted partner guiding customers at every stage, ensuring they achieve measurable success and realize the full value of the products. If you’re passionate about fostering customer relationships, leveraging insights to drive outcomes, and making an impact in the e-learning space—this is the opportunity for you!

REQUIREMENTS:

• Swedish/Dutch is your mother tongue.
• 3+ years’ of experience in the similar role.
• Experience in IT and/or security.
• Customer-oriented and able to influence customer to train staff according to best practice.
• Multitasking skills.

• Onboarding new customers and renewing the contracts of the existing ones.
• Promoting value through customer experience.
• Securing customers meet the desired benefit from the service.
• Long-term customer relationship management..
• First-line support tasks.