Senior Customer Supply Chain Coordinator

at  PepsiCo

Overview:
Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognized and career growth is supported.
To continue our success, we currently have an exciting opportunity for a Senior Customer Supply Chain Coordinator. This role will assist and improve optimal levels of service to all customers nationally as well as providing a high level of quality customer service. This should be done by supporting the Customer Service Manager & Customer Service team. Lead the execution of ongoing Customer Service Process Improvement System Upgrades & participate in GCS controls.
Responsibilities:

ABOUT US:

We are a progressive and people-focused business and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.

• Recognised as a Top Employer in both Australia and New Zealand in 2021 and 2022, one of only 16 organisations globally to earn this certification.
• Recognised as an WGEA Employer of Choice for gender equality for the past 12 years and is one of the leading organisations in this space.
• Gender Tick (NZ)
• Family Friendly Certification (AU)

Pep+ (PepsiCo Positive) is the future of our organization – a strategic end-to-end transformation, with sustainability at the center of how we will create growth and value by operating within planetary boundaries and inspiring positive change for the planet and people. It is our roadmap for becoming the global leader in convenient foods and beverages and a leading actor in the transformation of the global food system.
With a large portfolio of food and beverage brands, PepsiCo Australia & New Zealand employs more than 1,600 people across ANZ at Smiths Snack Food Company, Bluebird Foods NZ and PepsiCo Beverages. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith’s Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands.
Interested? Know someone who might be? This is a great opportunity to join the PepsiCo ANZ team.

Customer Service

• Assist the NCSM in supervising the CS team’s day to day performance
• Work with the NCSM in Identification & resolution of daily service issues
• Co-Ordinate service improvement efforts through facilitation of daily service calls & relevant follow up activities
• Generation and distribution of daily service management reports
• Assisting the CS team with any escalated issues and providing guidance to
• ensure timely resolution
• Manage customer service mailboxes (including EDI) ensuring orders are processed in a timely manner and in full.
• Continually develop, improve, implement & review Customer Service
• Standard Operating Procedures (SOP) to ensure these are always up to date

Global Control Standards:

• Assist in managing compliance of the Customer service Global Control Standard (GCS) activities by:
• Working with NCSM on Risk Assessments workshops, update process documents, documenting and monitoring action plans until completion.
• Monitoring the timely execution of Quarterly Testing by preforming required tests and escalating as necessary.

Process improvement and System Upgrade projects:

• Manage the Customer service stream in any system and process upgrade/improvement project by:
• Representing the Customer service team in Kick-off and status update meetings throughout the projects.
• Coordinating resources and aligning expectations in Cross-functional teams through all the stages of such projects.
• Providing status updates to the NCSM and the rest of the stakeholders. Escalating timely when support is required.
• Support the creation and update of system and process documentation/ procedures which enable the consistent execution of future projects. Eg. Test Scripts, Testing Plans, Checklists, communication templates

Qualifications: