Senior Customer Support Consultant (Dutch or German Speaker)

at  RoomRaccoon

Cape Town, Western Cape 8000, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jan, 2025Not Specified01 Nov, 20242 year(s) or aboveGood communication skillsNoNo
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Description:

ROOMRACCOON

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on!
Job title: Senior Customer Support Consultant: German or Dutch Speaking
Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal
Language: German or Dutch
Work-type: On-sight
Terms: Full-time (3 month contract > Permanent)

Responsibilities:

  • Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
  • Lead new product release validations.
  • Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
  • Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework

REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Graduate

Proficient

1

Cape Town, Western Cape 8000, South Africa