Senior Data Analyst - Hybrid

at  flybuys

ABOUT US

We’re known for being the country’s most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.
But, we’re more than the card you carry around in your wallet or the app on your phone! With over 300 team members and growing, we have amazing office spaces in Sydney and Melbourne. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core values - Be United, Be Relevant, Be Passionate, Be Generous, and Doing the Right Thing.

YOUR TEAM

We’ve already built a pretty amazing team, but we’re not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.
We work really hard to build teams that support each other. It’s the kind of environment you’ll miss while you’re on holidays.

YOUR EXPERIENCE

• Analytics professional with track record of delivering high quality data solutions to support a range of business objectives (5+ years working experience)
• Ability to design and develop impactful presentations and dashboards to clearly communicate findings and actionable insights, ensuring clarity and engagement for stakeholders
• Technical skills including SQL, BI experience (e.g. Power BI), and experience working with large, complex data sets.
• Naturally collaborative with a strong emphasis on building and leveraging relationships both internally and externally.
• Strong stakeholder engagement, consulting and influencing skills.
• Good communication skills with the ability to present complex data insights to non-technical stakeholders in a clear and concise manner
• Strong business acumen and ability to design data solutions to solve complex business problems.
• Strong data analytics skills in Customer Insights and/or Marketing Analytics, including an understanding of key Voice of Member and contact centre metrics (e.g. NPS, CSAT and AHT) and/or campaign metrics (e.g. Open rates, Spend uplift)
• Familiar with digital marketing strategies and tools.
• Ability to synthesize and disaggregate complex problems with clear considerations for both short and long term outcomes.
• Strong project management skills with the ability to effectively prioritise and manage multiple initiatives.
• Demonstrated commitment to continuous learning and upskilling.
• Strong attention to detail and numerical accuracy.

There is no typical working week at Flybuys. But here are some of the things you might be working on, day-to-day;

• Derive actionable insights and recommendations from complex data to inform our member-first program strategy and partner initiatives
• Use data visualisation techniques and storytelling to effectively present and communicate insights and recommendations.
• Source, validate, combine and analyse data from a range of structured and unstructured sources to uncover deep insights and provide strategic recommendations to improve program, member engagement and experience performance.
• Manage ad-hoc requests and develop and maintain automated reporting and dashboards to enable timely, data-driven decision making.
• Manage delivery timelines and communicate regularly with stakeholders to ensure alignment on project expectations and progress.
• Contribute to the Data & Insights chapter by sharing knowledge, coaching junior data practitioners, and collaborating to develop, adopt and extend standards and practices to continue to uplift our data & analytics capability.
• Use of a variety of sources to keep abreast of industry practices.