Senior Data Analyst, Virtual Connect Analytics

at  BMO Financial Group

33 Dundas Street West Toronto Ontario,M5G 3C2
As a Virtual Connect Analytics Manager supporting call center and sales, you will play a pivotal role in optimizing operational efficiency, enhancing customer experience, and driving revenue growth through insightful data analysis. Leveraging your expertise in data analytics, you will collaborate with cross-functional teams to extract actionable insights from various datasets related to call center operations and sales performance. Your findings and recommendations will directly contribute to strategic decision-making processes aimed at improving overall business performance and customer satisfaction.

QUALIFICATIONS:

• Bachelor’s degree in Mathematics, Statistics, Computer Science, Economics, or a related field. Advanced degree preferred.
• Proven experience in data analysis, preferably in a call center or sales environment.
• Proficiency in data manipulation and analysis using tools such as SQL, SAS, or similar.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Experience with data visualization tools such as Power BI
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
• Detail-oriented mindset with a focus on accuracy and precision.
• Ability to work independently as well as collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and a proactive approach to identifying and addressing business challenges.
• Familiarity with call center software, CRM systems, and sales analytics platforms is a plus.