Senior Data Engineer (Insights)

at  Zendesk

Job Description

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

THIS ROLE WILL WORK ON THE EXCITING ZENDESK AI AGENT (ULTIMATE) PRODUCT.

Ultimate were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.

ROLE:

Data and Analytics are at the core of our product strategy. It’s what enables our clients to define and measure the success of their Virtual Agents in our platform, but also provides insights for our internal teams to make data driven decisions.
As a Data Engineer in our growing Analytics team you will be an integral part of this strategy. In your cross-functional team you’ll work closely alongside our data analysts, backend and frontend engineers and wider technical team to build new capabilities, focused on actionable insights and reliability. You’ll own your work to build, test and iterate quickly.

RESPONSIBILITIES:

• Together with your team you are will take full ownership of the data architecture and be responsible for the design, development and maintenance of our data processing and streaming pipelines
• You’ll work closely with Data Analysts, Backend, Frontend and Machine Learning engineers, providing them with access to the data and support they need to to provide valuable insights for our clients and internal teams
• You and your team own the full development and operations cycle of our analytics product, whilst helping to ensure our systems are running correctly and efficiently
• You’ll be joining a cross-functional team of Data Engineers and Analysts, as well as Frontend and Backend Engineers. Together with your Product Manager you own our analytics product end-to-end