Senior Data & Insight Analyst - Customer Insights

at  Transurban

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We’re seeking a Senior Data and Insights Analyst to join the Customer Insights team to perform in-depth analysis of Tolling & Customer data, attaining insights and evaluate performance designed to increase revenue, minimise cost and leakage and deliver values to asset stakeholders.
You’ll join an innovative team who have a supportive team culture and enjoy socializing over good food and occasional drinks!
As our Senior Data and Insights Analyst, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:

• Grow and develop deep knowledge of business and technology systems in relation to Tolling Operations, Customer Care & Billing, Toll Enforcement & Collection performance and their contribution to overall Revenue Leakage performance.
• Demonstrate effective communication to a broad spectrum of stakeholders at an appropriate level of detail - including detailed technical discussions, as well as an ability to translate complex concepts into a meaningful business context.
• Provide consultancy on how to implement changes to existing systems and processes, providing an understanding of business impacts, benefits, operational, market, asset and regulatory implications.
• Drive business improvements and enhance the team existing processes and BAU reports as part of the wider team transitioning initiatives
• Take data analytics and insights to next level by questioning the data and understanding the reasons behind the data trends to tell a clear story to leaders
• Contribute to delivery of new projects and initiatives to support the wider CX&O priorities, such as: on-boarding new assets, enhancing collection and improving revenue realisation, analysing of customer engagement, providing reporting and insights to new rewards program
• Develop, maintain, and continually enhance strategic dashboards, that are dynamic, easy to use and fit for executives and senior leaders to facilitate data driven decision making
• Use Tableau to build impactful visualisations that deliver succinct and relevant insights to stakeholders at all levels of the organisation

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Learning mindset to become an expert in customer processes and master new data tools
• Excellent attention to detail, self-sufficient, highly motivated, driven to deliver on-time high quality analytics and strong commitment to continuous improvement
• Proven ability to communicate complex quantitative analysis in a clear, precise and actionable manner
• Strong stakeholder management, communication and influencing skills coupled with the ability to work in an ambiguous environment
• Extensive experience in manipulating and analysing complex, high-volume, high-dimensionality data from varying sources
• Extensive experience with relational databases and SQL

Preferred

• Experience with programming languages, such as Python
• Experience with Tableau, PowerBI or similar business visualisation tool
• Experience with data warehouses: Snowflake, AWS Redshift, Oracle, MS SQL Server, etc…
• Experience with ETL tools, such as Dataiku, Alteryx, Lavastorm or similar

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you’ll enjoy a range of benefits, including:

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
• Share offers and insurance benefits
• Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on
careers@transurban.com
.
Ready to help us keep cities moving? Apply today.
Job Type:
Permanent
Closing Date:
18-Aug-2024 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VI

• Learning mindset to become an expert in customer processes and master new data tools
• Excellent attention to detail, self-sufficient, highly motivated, driven to deliver on-time high quality analytics and strong commitment to continuous improvement
• Proven ability to communicate complex quantitative analysis in a clear, precise and actionable manner
• Strong stakeholder management, communication and influencing skills coupled with the ability to work in an ambiguous environment
• Extensive experience in manipulating and analysing complex, high-volume, high-dimensionality data from varying sources
• Extensive experience with relational databases and SQ