Senior Data Platform Engineer (f/m/d)*

at  Parloa

YOUR MISSION:

As a Senior Data Platform Engineer (f/m/d)*, you will design and develop Parloa’s data platform. The data platform will power Parloa’s data and machine learning products as well as analytics for decision intelligence and needs to be ready for petabyte scale. The infrastructure you build will make an impact to transform the entire customer service industry leveraging data and AI.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Together with your team, take ownership of building and improving the data platform at Parloa, including data ingestion, data lake/house, tooling for building data products, orchestration, data catalog & lineage, streaming infrastructure, serving layer
• Take the lead in systems design for parts of the data platform
• Take ownership executing technical projects end-to-end for parts of the data platform: understanding user requirements, systems design, vendor evaluation, proof of concept, implementation, maintenance and support, continuous improvement
• Work directly with data engineers, ML engineers and analytics engineers to provide internal user support (first responder system) and understand user needs for improving the data platform