Senior Data Support Analyst

at  EDF Trading

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
When you join EDF Trading you’ll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box.
Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products.
EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it’s experience that makes us leaders in the field. Energy is what we do.
Most of all, we value our people. Become part of the team and you will be offered a great range of benefits which include hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessment, corporate gym memberships, electric car lease programme, childcare vouchers, cycle to work scheme, season ticket loans, volunteering opportunities and much more. We even provide free fruit to keep you healthy.
Gender balance and inclusion are very high on the agenda at EDF Trading so you will become part of an ever-diversifying family of around 800 colleagues based in London, Paris, Singapore, Tokyo and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.
Who are we? We are EDF Trading, part of the EDF Group, a world leader in low-carbon sustainable electricity generation partnered with JERA, one of Japan’s largest utilities; the perfect organisation at which to begin or progress your career in the commodities sector.
Join us, make a difference and help shape the future of energy.
Job Description:
Department
Data - The Data team aims to improve the organisation’s use of data by making data easier to discover, consume and publish by building several data-centric components. This includes components to store & process extremely large volumes of ticking market data, data virtualisation APIs, flexible data ingestion components, a data catalogue and multiple high-performance data repositories for structured, timeseries and unstructured data.
Position purpose
To provide support for Data Platform Products.

Main responsibilities

• Diagnose and resolve day-to-day incidents across a range of products.
• Provide First Line and Second Line support for Data Platform products.
• Record and monitor the progress of all incidents and requests, delivering timely feedback to the business and stakeholders as required.
• Monitor the availability, performance and throughput of supported products.
• Collaborate with other Support/Development teams to address cross-system issues.
• Act as a deputy to the manager, assuming responsibilities in their absence.
• Implement/Establish and adhere to team processes for efficiently managing support-related activities.
• Proactively identify opportunities to enhance system stability and implement necessary strategic improvements, ensuring adherence to due process.
• Drive initiatives for automations and process improvements to enhance overall efficiency.
• Share knowledge and expertise with others, coaching and supporting team members as required.
• Manage and maintain team rota, ensuring efficient scheduling and coverage.

Experience required

Essential:

• Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment.
• Experience on a support desk responsible for production applications.
• Able to effectively manage incidents and service requests, consistently providing timely status updates to users.
• Strong communication skills with a proven track record of effectively communicating with the business and other stakeholders regarding issues and outages.
• Basic technical knowledge and demonstrated scripting skills, applied to automate manual tasks.

Desirable:

• Experience working in financial services industry supporting mission critical applications.
• Experience working in a heavy data-driven environment, including large databases and data streams.
• Exposure to data engineering or software development

Technical requirements

• Knowledge of various monitoring and ticketing systems.
• Knowledge of a scripting language such as PowerShell and/or proficiency with Excel/VBA would also be advantageous.
• Understanding of market and fundamental data and the challenges of working with them, such as data validation.

Person specification

• Excellent communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Structured, systematic and analytical in approach with a problem-solving mentality.
• Customer focused and goal orientated with keen attention to detail.
• Adept at working with challenging users in a fast-paced trading floor environment.
• Have a broad understanding of the business context of the systems in use.
• Willingness to learn new technologies and maintain industry knowledge.
• Able to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
• Proven ability in effective time management.
• Proactive and positive approach to work.
• Adaptable to flexible work hours as necessary.
• Available to offer on-call support when required.

Hours of work:
8:30am – 5:30pm / 40 hours per week, Monday to Friday plus additional paid out of hours support rota dutie

• Diagnose and resolve day-to-day incidents across a range of products.
• Provide First Line and Second Line support for Data Platform products.
• Record and monitor the progress of all incidents and requests, delivering timely feedback to the business and stakeholders as required.
• Monitor the availability, performance and throughput of supported products.
• Collaborate with other Support/Development teams to address cross-system issues.
• Act as a deputy to the manager, assuming responsibilities in their absence.
• Implement/Establish and adhere to team processes for efficiently managing support-related activities.
• Proactively identify opportunities to enhance system stability and implement necessary strategic improvements, ensuring adherence to due process.
• Drive initiatives for automations and process improvements to enhance overall efficiency.
• Share knowledge and expertise with others, coaching and supporting team members as required.
• Manage and maintain team rota, ensuring efficient scheduling and coverage