Senior Dental Receptionist

at  Teachers Health Fund

JOIN OUR DENTAL TEAM AS A SENIOR DENTAL RECEPTIONIST!

Location: Surry Hills Health Centre
Employment Type: Permanent Full-Time
Are you passionate about dental care and looking to join a dynamic and friendly team? We have an exciting opportunity for a motivated and compassionate Senior Dental Receptionist to join our practice.

ABOUT THE ROLE

We are looking for a customer focused individual, to join the front of house team in the dental stream of our multi-disciplinary Health Centre. Ideally you will come from a dental background with approximately 3 years’ experience managing the front of house operations of a dental clinic.

KEY RESPONSIBILITIES:

• Supervise the daily activities of reception to ensure administrative efficiency and smooth delivery of customer service
• Oversee the strategic management of the appointment scheduler
• Provide an excellent level of customer service to patients, potential patients, other employees, and Teachers Health Fund members
• Contribute to the effective operations of the Health Centres including supporting other Dental Receptionists as required
• Schedule and confirm appointments for patients and oversee the management of online booking scheduling
• Provide accurate and timely information to patients, within the scope of the dental operations of the THF Health Centre
• Record financial information & report generation for the Surry Hills Health Centre
• Assist in the onboarding, training and upskilling of reception team members
• Co-ordinate documentation (provider number, HICAPS and Oasis set up) & orientation programme for new dentists