Senior Desktop Engineer

at  Capgemini

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.
For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/

LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE

• Providing enterprise level technical support and customer-oriented service experience
• Troubleshooting desktops, laptops and tablets running a Windows OS (Win 7, 8.1 and/or 10)
• Working with and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business)
• Troubleshooting printers and print servers.
• ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded.
• Ability to work with composure and professionalism when dealing with multiple demands.
• Experience with leading small to medium teams.
• Experience with customer engagement and onsite client liaison

You’ll be working within a varied, complex role with one of Capgemini’s valued customers, working with an accomplished team in a collaborative atmosphere.
You will provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate, diagnose and resolve hardware and software faults related to end-user devices.
You will provide people leadership to the onsite team located with the client.