Senior Desktop Engineer

at  University of East London

UNIVERSITY OF EAST LONDON

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

ABOUT US

IT Services is a centralised resource working collaboratively with the University community to transform UEL’s digital world in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners and other key collaborators to identify technological improvements to our learning and working environments. We implement, develop and provide support for systems and services within the university’s IT Service Portfolio.
Every member of staff will embrace the University’s values, ensuring their behaviour reflects the ethos of the University, one committed to building a learning community founded on equality of opportunity and celebrating the rich diversity of our student and staff populations.

ABOUT THE JOB

We are looking for a hardworking and methodical individual, who is passionate about technology, to help develop and maintain Microsoft solutions within UEL’s End User Computing (EUC) environment. This position will provide technical leadership and deep understanding around Microsoft Modern Desktop technologies, develop and maintain solutions that provide a great user experience, and be the drive behind keeping UEL at the forefront of emerging EUC technologies. You will provide a point of escalation for Operations teams, maintain accuracy and relevance of documentation and lead on ensuring solutions are fit for purpose and secure by design.

• Take responsibility for the development and implementation of new EUC solutions to deliver applications in the right way, at the right time, to the right users
• Deep understanding of Microsoft Windows Desktop offerings, including approaches to platform migrations and management best practices
• Keep abreast of emerging technologies and trends and apply to UEL’s solutions and processes as applicable. Evangelising the business benefits of new approaches as necessary, whilst communicating the impact and implication of adoption
• Ensure current solutions are fit for purpose, deliver to expectations and maintained to best practices
• Lead on customer solution engagements and translate business needs into tangible technical solutions, highlighting any gaps in systems or processes needed to achieve those goals
• Subject matter expert in EUC solutions, attending internal and external meetings in that capacity. Ensuring great stakeholder engagement and maintaining EUC relationships into the wider university

About You
We are looking for a versatile individual with a methodical approach, a genuine interest in EUC technologies and a desire to own and shape key technologies supporting thousands of staff and students. The ability to identify inefficiencies and fix issues is important. The applicant should be able to apply a methodical approach to identifying issues, working through problems to systematically identify root causes. Reporting to the EUC Team Manager, you will have significant input into technical direction, solution development and operational support around EUC solutions and endpoints, which actively contribute to our customer’s success.

FURTHER DETAILS

Job Description & Person Specification

• Take responsibility for the development and implementation of new EUC solutions to deliver applications in the right way, at the right time, to the right users
• Deep understanding of Microsoft Windows Desktop offerings, including approaches to platform migrations and management best practices
• Keep abreast of emerging technologies and trends and apply to UEL’s solutions and processes as applicable. Evangelising the business benefits of new approaches as necessary, whilst communicating the impact and implication of adoption
• Ensure current solutions are fit for purpose, deliver to expectations and maintained to best practices
• Lead on customer solution engagements and translate business needs into tangible technical solutions, highlighting any gaps in systems or processes needed to achieve those goals
• Subject matter expert in EUC solutions, attending internal and external meetings in that capacity. Ensuring great stakeholder engagement and maintaining EUC relationships into the wider universit