Senior Desktop Support Analyst (1 year contract)

at  T Rowe Price Group Inc

Senior Desktop Support Analyst (1 year contract)
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

POSITION PURPOSE

The Desktop Support Analyst is responsible for all aspects of Desktop Support for the T. Rowe Price Singapore office, remote support for other T. Rowe Price offices, as needed, and is one of the primary contacts for the business users for technical issues, production problems, and inquiries. You will be responsible for designing, implementing, documenting, and monitoring desktop solutions to improve the overall user experience. Agile, flexible working environment with occasional off-hour and weekend support to provide emergency Business Continuity or other critical support as needed.

PRINCIPAL RESPONSIBILITIES

• Setup, configure, install and troubleshoot desktop hardware and software ensuring full compliance with corporate guidelines and standards.
• Provides support including training, mentoring, acting as subject matter expert for certain software groups, answers questions, along with representing the group in large multi-divisional projects.
• Develops and tracks performance measures and analyzes results to determine best system configuration
• Manages significant break/fix situations and installations of software upgrades as projects on the software that they are assigned. Identifies the issue, creates project plan and timelines, performs tasks and measures results according to plan.
• Local contact for Global IT teams to remove, install or replace server or other hardware as instructed. You will be the on-the-ground support for troubleshooting, when needed.
• You will be 1 of 2 onsite IT Desktop Support resources for Singapore. You will have to demonstrate ownership for IT systems in the office by being responsible and accountable to business partners and the APAC Desktop Manager. We are looking for a person who takes initiative (scheduling, tracking) with great coordination skills to work with the APAC Desktop manager and team members to resolve IT issues encountered in the workplace.