Senior Desktop Support Technician

at  Book4time

WHO IS BOOK4TIME?

Book4Time, an Agilysys Inc. company, is a global leader in wellness and recreation management solutions for the hospitality market. Founded in 2004, the Book4Time SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 100 countries.

Book4Time is looking for an experienced Desktop Support person to join our rapidly growing team. The Senior Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. This position will provide first and second level support to our users with any issues related to computer hardware, software application access and other special requests.
This position must be familiar with troubleshooting Microsoft O-365 tools like Word, Excel, Outlook, OneDrive and Teams. The right person for this position should be familiar with Microsoft Intune and SCCM. This position works in coordination with employees to analyze and resolve issues with company supplied end-use equipment. This position is expected to document, maintain and publish PC/MAC related standards and procedures. The person in this position will review tickets/incidents submitted to our helpdesk ticketing and provide a status with business leaders.