Senior DevOps Engineer (f/m/d)*

at  Parloa

YOUR MISSION:

As a Senior DevOps Engineer (Platform) (f/m/d)* at Parloa, you will take the lead in advancing our cloud architecture and infrastructure. Your efforts will ensure that our engineering teams operate efficiently, safely, and in compliance with industry standards. Your role will be crucial in defining our infrastructure strategy and golden path, significantly influencing the speed and quality of the software solutions we deliver to our clients. You’ll work in a flexible startup environment that values innovation and effective collaboration within a diverse team.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Take ownership of optimizing our cloud architecture, ensuring efficiency and compliance with industry standards.
• Work within the principles of security and compliance by design.
• Plan and design infrastructure independently, focusing on strategic architectural tasks.
• Automate all processes, utilizing Infrastructure as Code (IaC) as a fundamental approach.
• Enhance observability by implementing robust monitoring, logging, and alerting systems, incorporating SLOs, SLAs and SLIs to ensure the health and performance of our infrastructure.
• Collaborate with other engineers, software developers, product managers, and stakeholders to gather requirements and align the strategy with broader business and team objectives.