Senior DevOps Engineer [Remote]

at  ScalePad

We’re Hiring!
We’re looking for brilliant thinkers to join our #Rocketeers. If you’ve ever wondered what it’s like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your mission should you choose to accept it.
As a Senior DevOps Engineer at ScalePad, you will be instrumental in optimizing and enhancing the infrastructure supporting multiple products across our organization. You’ll leverage your .NET/C#, Azure, and DevOps expertise to create and maintain scalable, reliable, and efficient systems. By collaborating with various teams, you’ll help shape our DevOps practices, drive innovation in our processes, and ensure our infrastructure supports the diverse needs of each product and team.

Responsibilities.

• Lead the analysis and evaluation of current system architectures across products, identifying key areas for optimization and enhancement.
• Acquaint yourself with our diverse tech stack, including C#/.NET, Azure, CI/CD pipelines, and SQL-based data storage.
• Understand the unique challenges, business models, and product requirements across teams, ensuring tailored DevOps solutions.
• Develop and implement strategies to balance resources, improve system logging, and reduce operational noise across multiple systems.
• Proactively address Azure-related challenges and partner with Microsoft when necessary for effective resolution.
• Create a comprehensive roadmap to support system scalability and performance in the medium to long term across multiple products.
• Drive automation initiatives to streamline operations and minimize manual processes, enhancing efficiency and reliability.
• Communicate progress, strategies, and key changes to stakeholders, ensuring alignment with broader business objectives.
• Develop detailed operational playbooks for system maintenance, troubleshooting, and non-automated tasks, empowering support staff with clear guidance.

Qualifications.

• 7+ years of hands-on experience in DevOps and cloud infrastructure management within a SaaS environment.
• Proficient in .NET/C# in a Windows server environment and extensive experience with Azure services and cloud infrastructure.
• Expertise in Azure DevOps, including CI/CD pipeline design, version control, and automated deployment processes.
• Strong analytical skills with a proven ability to optimize system performance and scalability across multiple products.
• Familiarity with managing large-scale data processes, including Azure Data Factories, SQL Server, and Elastic Pools.
• Exceptional communication and collaboration skills, with a proven track record of partnering with cross-functional teams.
• Ability to work autonomously, driving projects to completion while keeping stakeholders informed.
• Knowledge of secure DevOps practices, ensuring compliance with industry standards.
• Ability to mentor and guide other engineers, fostering growth in DevOps best practices across teams.

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top of the line benefits package
• Monthly stipend to assist with creating the best hybrid work experience.
• Competitive salary and performance-based bonuses for applicable roles
• Vancouver office includes a fitness facility, outdoor ping pong tables, and a climbing wall
• Comprehensive benefits package
• Unlimited flex-time policy
• Employee Stock Options
• RRSP matching after one year of employment

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables, and even a climbing wall to help you stay active and energized.
• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You’ll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual’s unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we’re creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

• Lead the analysis and evaluation of current system architectures across products, identifying key areas for optimization and enhancement.
• Acquaint yourself with our diverse tech stack, including C#/.NET, Azure, CI/CD pipelines, and SQL-based data storage.
• Understand the unique challenges, business models, and product requirements across teams, ensuring tailored DevOps solutions.
• Develop and implement strategies to balance resources, improve system logging, and reduce operational noise across multiple systems.
• Proactively address Azure-related challenges and partner with Microsoft when necessary for effective resolution.
• Create a comprehensive roadmap to support system scalability and performance in the medium to long term across multiple products.
• Drive automation initiatives to streamline operations and minimize manual processes, enhancing efficiency and reliability.
• Communicate progress, strategies, and key changes to stakeholders, ensuring alignment with broader business objectives.
• Develop detailed operational playbooks for system maintenance, troubleshooting, and non-automated tasks, empowering support staff with clear guidance