Senior DevOps/LoadBalancer Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WHAT YOU´LL DO:

• Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
• Change management – Supporting the transition from manual to automated execution wherever possible and supporting change planning and manual execution where necessary.
• Problem management –Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.
• Project Support – for key delivery initiatives, some engineering resources work on initiatives supporting the stack functions
• Service Requests – Execute requests and support automation and simplification of service catalog.

RESPONSIBILITIES:

• Oversees and is responsible for successful completion of Installation, configuration, and migration of Load Balancers.
• Follow documented Runbook procedures to apply changes and adhere to operational playbooks.
• Operate and maintain data center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
• Configure and operate, Load Balancers
• Function as part of the 24/7 on-call Load Balancer incident management team
• Monitors and manages incoming work, provisioning of standard service requests, and incident resolution.
• Confers with Level 4 support for deep level incident troubleshooting and complex change management.
• Other relevant support tasks, duties, and responsibilities, not specified above