Senior Digital Business Analyst (Telco)

at  Capgemini

YOUR SKILLS AND EXPERIENCE

• A track record of working on Telco IT development programmes with demonstrable experience of a variety of technologies such as CRM, CMS, mobile apps, social media, and Ecommerce.
• Solid understanding and experience of the eTOM framework
• Experience of designing business processes and a competent user of the business process modelling tool ARIS
• Experience of working with a recognised Agile or Iterative development methodology
• Agile documentation such as Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria, etc.
• Experience of a variety of requirements elicitation techniques, (e.g., interviews, questionnaires, user observation, workshops, role playing and prototyping)
• Excellent communication and facilitation skills able to present to internal teams and customers, with technical and non-technical backgrounds, and varying levels of seniority from user to board level.

YOUR ROLE

• Work with senior stakeholders and business users to elicit, capture, analyse, refine, communicate, and document their requirements (both functional and non-functional)
• Represent the customer’s vision and needs (acting as a proxy) and facilitate communication between the customer and delivery teams throughout the project lifecycle.
• Provide support to the designers, architects and developers in the definition of customer journeys, wireframes and technical solutions.
• Validate that the To-Be processes support the customer’s eTOM
• Maintain up-to-date knowledge of the latest IT trends, best practices and digital technologies in the telecommunications industry.
• Coach and develop our people, particularly our more junior BAs and Graduate community (for more senior BA positions)