Senior Digital Product Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

DESIRED QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience.
• 10+ years of digital product management/software product management experience
• 5+ years of leadership experience preferred.
• 3+ years of experience at a fintech or corporate/commercial bank/segment preferred.
• Exceptional presentation skills including Power Point creation and design
• Consistent track-record of collecting and leveraging data to drive decisions
• Direct experience with data & reporting tools (Excel, SQL, Power BI, Tableau etc) preferred
• Experience managing and leading full stack onshore and offshore teams preferred.
• Experience building/leveraging CLM (Client Lifecycle Management) platforms preferred.
• Experience building digital platforms using workflow tools (Appian, PEGA, Salesforce, ServiceNow, etc.) preferred.
• Demonstrated ability as a strategic thinker and business partner.
• Proven ability to address and persuade multiple stakeholders, including senior executives.
• Strong interpersonal skills to work effectively across teams and influence decision makers.
• Strong analytical, decision-making, and creative problem-solving skills.
• Well-developed verbal, communication, and presentation skills.
  The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

ESSENTIAL FUNCTIONS

• Develop digital servicing product experience strategy based on a vision of developing intuitive, smart, and frictionless experiences for Corporate Segment/Products.
• Manages all aspects of the product’s digital life cycle, customer/user needs, personas, prioritization, and product goals.
• Collaborate with stakeholders and business partners to define digital capabilities and experiences that helps drive deeper digital engagement and increase wallet share.
• Leverages data, analytics, research, design, and business understanding to ensure platform products manage risk while providing solutions and giving our customers great experiences.
• Drive strategic alignment and foster collaboration across the organization by effectively communicating and negotiating the vision, roadmap, and value of digital products with senior business-line owners. This leader will use strong relationship-building and persuasive skills to secure buy-in and participation, particularly in complex environments where priorities and perspectives may vary. Success in this role requires the ability to iteratively refine and adapt the digital product strategy to achieve alignment and mutual value.
• Partner with capability managers, delivery managers, architects, designers, scrum masters, business lines product managers to build and deliver digital capabilities.
• Develop, maintain, and report key metrics around platforms user experience, adoption, availability, and development.
• Constantly improve customer satisfaction, usability, reliability, and operational efficiency by continually monitoring performance data and KPIs.
• Establish, monitor, and maintain cross-departmental communication about how product work is prioritized and managed, as well as how key metrics are performing.
• Manage a cross functional global team of product managers, designers, technologists, and own end-to-end agile product delivery including ideation, concept development, defining product requirements, technology development, verification and rollout of features and experiences.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la