Senior Digital Solutions Delivery Engineer

at  Mersey and West Lancashire Teaching Hospitals NHS Trust

There is an opportunity to join the Digital Systems Team as a Senior Digital Solutions Delivery Engineer.
The key role in providing the overall day to day and operational management of clinical systems that the team support.
The role encompasses providing leadership on system interfaces and front end support. Ensuring systems are operational with minimal interruption.
The Senior Digital Solutions Delivery Engineer will ensure that staff members have the appropriate training to enable them to work autonomously.
This role will ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post.
This role provides technical level leadership and includes a service delivery and operational management skillset in line with ITIL best practices to ensure efficient & effective delivery to our customers.
Developing services aligned with the needs of the business and its customers through proactively managing the relationship with all parties to create and maintain a client focused service across the Mersey and West Lancashire Teaching Hospitals.
You will be responsible for high quality output and development of detailed plans ensuring that technical changes are delivered to time and cost budgets.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.

KEY DUTIES

To be the lead technical design authority for current and future digital interfaces in line with the Trust strategy and with those NHS partners in the surrounding area.
Update own professional and technical knowledge, training junior staff on applicable digital systems to ensure understanding and supportability.
To participate in internal or external auditing of digital systems.
To facilitate and ensure timely communication and resolution of issues that may impact the delivery of a project.
Provide technical expertise in the scope, design, selection and deployment of hardware and software, ensuring that technology is appropriately utilised to meet the capacity and availability of digital systems for the Health Informatics Service and its citizens.
Research, investigate and recommend new technologies which could be used to support digital systems through extensive investigation and development, source suppliers and undertake product evaluation to ensure all ICT procurement is undertaken strategically.
Provide training within the ICT department on digital systems and the ICT architecture used for those systems to ensure the digital systems are fully understood and supported by the Informatics Department.
Prepare and deliver service level/operational reports pertaining to current digital systems across all HIS partner organisations.
Provide technical expertise for project managers and assist in the development of project plans and control deployment.
Provide technical expertise at service review meetings.
Identify and document incidents (failure patterns and trends) that may indicate the existence of a problem.
Participate in resolution of high severity or major incidents through decision making and activity sign off.
Maintain Digital Solutions documentation.
Continuous Improvement. Defining, communicating, planning, implementing, and reviewing continuous improvement initiatives.
Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.
Maintaining clinical workflows across multiple digital systems using various open integration standards.
Identify and manage risk understanding potential effect to business impact on internal and external reporting.
Oversee the work of suppliers and contractors to ensure they delivery to agreed timescales and budget.
To provide expertise in the use and deployment of software to support the reporting requirements of all health community organisations and their services.
To work with the Assistant Director - Digital Solutions Delivery to determine future work priorities and timescales.
To ensure and assist with monitoring of key performance data in-line with DoH & Trust targets.
Responsible for all operational day to day management of Data Services Team.
Responsible for all human resource issues relating to Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
To oversee the design and content of all supporting documentation that will be made available to users.
To plan the workload of the team, with set timescales for delivery of each work package.
To oversee the automation of ETL process and ensure that mechanisms are in place to validate the successful completion of all jobs and introduce timely remedial action when necessary.
To ensure that all processes undertaken by the team are fully documented in written procedures. Also, that all procedures are tested and are made available to other members of the data intelligence departments (to ensure continuity of service).
To investigate new technology that is available that can enhance electronic reporting provision.
To optimise the use of existing tools that are available, and revise processes if improvements can be made.
Ensure all new information outputs are quality assured by representatives from all relevant parties.
To ensure confidentiality of patient data at all times, by awareness and compliance with relevant legislation and guidance (both local and national).
To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
To undertake additional ad-hoc duties as appropriate.
To deputise for the Assistant Director - Digital Solutions Delivery, as and when required.
The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.
This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and ongoing developments.

ADMINISTRATIVE RESPONSIBILITIES

Responsible for all human resource issues relating to Data Services and Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
Ensure leave (planned and unplanned) is satisfactorily documented and reported.
Ensure all support calls are fully reported.
Ensure all system changes are implemented in line with Trust change policy.
Ensure that all systems under their responsibility are fully documented and up to date.

TEACHING & TRAINING RESPONSIBILITIES

Ensure all mandatory training is completed.
Attend training courses to support identified skills gap.
Ensure all new systems are documented fully within the IT Service Management Tool (ITSM).
Mentor and skills share other team members.

LINE MANAGEMENT RESPONSIBILITIES

To have responsibility of one to two team members.
Allow and manage the leave of their designated team member(s) and ensure overall staffing levels do not drop below an agreed level.
To deputise for the Assistant Director of Informatics for Digital Solutions.