Senior Digital Strategy Consultant (UX/CX)

at  Squiz

We are currently looking to add a Senior Digital Strategy Consultant to join our consulting team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations and roadmaps for customers who are typically heads of digital, IT or web managers within large organisations.
The ideal candidate will have prior digital strategy, web agency or consulting experience in a similar role. You will have exceptional communication, relationship management and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers.

WHO WE ARE:

Squiz helps organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.
Headquartered in Australia, with 370 staff members scattered across our international offices in the USA, United Kingdom, Poland and New Zealand.
We’re looking for people like you, who want to be a part of this journey of reinvention as we build an amazing Global SaaS product business, with the experience and enthusiasm to use amazing technology in new and creative ways.

AS A DIGITAL STRATEGY CONSULTANT YOU WILL BE RESPONSIBLE FOR:

• Understanding and prioritising customer needs and pain points in relation to digital experience design, delivery and management
• Designing, planning and facilitating stakeholder engagement and discovery workshops
• Transforming big ambitions into clearly articulated and actionable roadmaps and presentations
• Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities (e.g AB testing, personalisation, portals, forms and data capture) and other tools within the customer’s wider ecosystem to improve their digital experiences
• Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution
• Identifying the resources, activities and technologies required to implement solutions (or proactively engaging with stakeholders to define this)

FOR THIS ROLE, WE ASK THAT YOU HAVE THE FOLLOWING EXPERIENCE AND TRAITS:

• Previous consulting or digital advisory-related experience: service design, UX consulting, digital consulting or digital agency
• Workshop design and facilitation from senior to operational stakeholders
• Demonstrate critical and strategic thinking capabilities
• Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations)
• Presence and professional presentation for customers
• Strong organizational skills and attention to detail
• Experience conducting research, surveys, or interviews, and gleaning insights from data
• Ability to steer cross-functional teams to achieve shared outcomes
• Able to work to deadlines and deliver high-quality work in a timely manner.
• Client management experience
• Pragmatism over purity
• Intellectual curiosity and solution-orientated approach
• Is passionate about digital solutions
• Commercial acumen

WHAT ARE THE OTHER BENEFITS WE HEAR YOU ASK? WELL WE MAY NOT HAVE EVERYTHING … YET….WE DO OFFER:

• Squiz Flex - Have flexibility as to where and how you work every day
• 30 Days Paid Time Off + Federal Holidays
• We also observe Indigenous Peoples’ Day and Native American Heritage Day
• Company Shutdown between Christmas Day and New Year’s Day
• Health, Dental and Vision under Aetna
• Open Door Policy - No need to worry about chain of command here at Squiz
• $200 Annual Health & Wellbeing Allowance
• Hardware Included
• Excellent Career Development Opportunities