Senior Director Clinical Site Operations

at  Pfizer

JOB SUMMARY

• Reporting to the Head of Site & Country Operations, the Pfizer Oncology Division (POD) Senior Director of Clinical Site Operations (Senior DCSO) is a dynamic leader supporting the Head of Site & Country Operations to deliver their strategic vision and representing POD operations at the country or cluster level.
• Represents POD at the country or cluster level playing a critical role establishing and cultivating relationships with KOLs, strategic sites/ networks, HAs/governments and industry clinical research associations to become the Face of Pfizer and positioning Pfizer as a partner of choice within their country/cluster.
• Supports and cultivate a collaborative partnership with Medical Affairs, creating a framework for an end-to-end continuum linking investigator relationships to future prescribers within the country.
• The Senior DCSO influences leadership decisions that impact business, will build and leverages constructive internal relationships within POD and PRD, to drive strategic initiative/success.
• Demonstrated knowledge and understanding of the local marketplace, and industry trends, providing insights and enabling teams to successfully position and deliver oncology clinical trials.
• Leads the GSSO organization within their country/cluster to deliver the Pfizer oncology portfolio, driving a meaningful increase in patient recruitment whilst meeting and exceeding speed and quality deliverables and best in class cycle times to bring medicines to patients faster.
• The Senior DCSO may sponsor, chair, or lead operational strategic initiatives, to accomplish business objectives that are multifaceted and unique in complexity. Also encompassing and empowering an extensive team / line management, mentoring and coaching duties.

Basic Qualifications

• Bachelor’s degree with 15+ years of pharmaceutical/Biotech clinical development experience
• Master’s degree with 13+ years of pharmaceutical/Biotech clinical development experience
• PhD/MD degree with 10+ years of pharmaceutical/Biotech clinical development experience
• 8+ years of people management / leadership
• Must be fluent in English. Local language capabilities are an advantage in this role
• Availability to travel up to 50% of time

Skills

• Demonstrated People management experience
• Ability to lead and manage diverse teams.
• Demonstrated ability to exhibit adaptive risk management and continuous learning capabilities.
• Ability to lead and influence a matrix environment, capable of driving initiatives across GSSO.
• Demonstrated understanding of People Experience (PX) procedure and policies at global and local level.
• Demonstrated ability to navigate the right stakeholder internal and externally for the required escalation when appropriate and resolve issues in a timely manner.
• Ability to lead change with can-do attitude and support team to go through change management cycle.
• Demonstrated ability to engage with senior stakeholders internally and externally to the organization.
• Ability to work effectively with line support functions including finance, PX across the region.
• Ability to both manage the resources required to deliver on organizational commitments and perform specific tasks of the roles managed.
• Ability to effectively coach and train direct reports including management of escalated issues from sites/ investigators, and development of core competencies.
• Availability to travel within the region and/or globally as required.
• Agility to adapt to VUCA (Volatility, uncertainty, complexity and ambiguity)/evolving environment

• The Senior DCSO is accountable for ensuring appropriate Site Care Partner (SCP), and Site Monitor resources are in place to deliver on, country and site-level end to end activities in-line with study milestones in the designated countries/clusters. This role provides line management and oversees the Site Care Partner and Site Monitor ensuring compliance with training requirements. The Senior DCSO is accountable to ensure overall monitoring, operational site partnership, management and oversight activities within a designated country/cluster and supervises the monitoring, oversight activities of sites to ensure patient safety and quality of study execution in accordance with applicable prevailing laws, Good Clinical Practice, and Pfizer standards.
• Overall accountability for the Growth and Development of the Site Operations organization (Managers and Individual Contributors) and to ensure compliance with training requirements.
• Partner with the FSP Manager of Site Care Partner & Site Monitors as described in standard contracts with the FSP.
• organization to oversee FSP SCP and Site Monitor roles. Senior DCSO is accountable to ensure timely resource assignments and will provide feedback on the performance of FSP resources. Where required, perform joint site visits with direct reports to assess performance.
• Accountable for country/cluster budget in accordance with financial expectations.
• Demonstrate leadership in the resolution of site/country/cluster issues to ensure project delivery, patient safety, quality and maintain investigator site relationships.
• This is a strategic role that coordinates cross functionally with Study Start Up, Operational Analytics and Quantitative Sciences (OARS), Patient Recruitment and Study Management, providing local knowledge and critical input to country and site selection. investigator site relationships.
• Collaborate with country regulatory/regional Clinical Trial Regulatory operations (CTRO) to facilitate Clinical Trial Application/IRB/EC approval for allocated studies in their country/cluster.
• The Senior DCSO represents Pfizer Oncology Divisions (POD) as the operational partner for the local country/regional Medical Affairs teams. This role drives the end-to-end connection of country/cluster stakeholders across the portfolio and collaborates with other stakeholders at the global level to ensure country input into the clinical development and country strategy.
• This role is responsible for the communication of the future trial portfolio to appropriate country/cluster stakeholders.
• Responsible for country level input into country selection, pre-feasibility, study design and site identification and selection and ensure that feedback on country/site decisions is effectively communicated to appropriate stakeholders.
• The Senior DCSO will lead, contribute to, and implement strategic initiatives as a representative of the GSSO Leadership. Leading initiatives that shape the clinical development environment within their country/cluster to facilitate Pfizer’s clinical development goals and scientific leadership. For example, this role actively manages risks and identifies opportunities for clinical trial conduct through engagement with local clinical development leaders and/or regulatory authorities, activate participates in local industry forums, builds portfolio-aligned, investigational sites/network relationships to shape performance of ethical clinical research, as needed (e.g., DCT readiness/ virtual monitoring, and drive the cycle times reduction).
• The Senior DCSO provides insights on local/regional trends to facilitate the conduct of clinical trials and where appropriate is responsible for developing analyses and offering options for mitigation (both at the country/cluster and site level); collaborating with and informing stakeholders (e.g., study/program teams, local Medical Affairs teams, local CROs, Medical Quality Assurance, etc.), as needed.
• Working within the directions of a global strategy, build portfolio-aligned, investigational sites/network relationships and participating in local industry forums to shape performance of ethical clinical research, as needed and shapes the local clinical research environment by promoting GCP, ethics, regulatory process and investigator training.
• When required, contribute to area or global GSSO strategy by leading and participating in area or global initiatives.
• The Senior Director of Site operations is a Subject Matter Expert (SME) on country / site management.
• processes and works with their Head of Site & Country Operations to facilitate the sharing of regional/ country intelligence/expertise and best practices within cross functional lines as needed.
• As applicable, act as the POD representative on Country Medical Councils to ensure transparent communication within relevant Pfizer stakeholders in the cluster/country.

Organizational relationships

• Partners with local Medical Affairs and colleagues at country and regional level
• Partners with Internal stakeholders to ensure full awareness of Pfizer trial portfolio at country level
• Ensures close collaboration with country and/or regional managers/leadership and key global stakeholders (e.g., MQA, Regulatory Affairs, CTRO, PharmSci, Legal, Drug Safety Unit, PRD, etc.)
• Partners with Study Team (e.g., Clinician, Clinical Study team Lead, Study Manager, Data Manager, Project Planner, SUPM), and Country/Regional Study Team Members (Country Operations Manager (SOM), (SAP), (CTA), ICL and their line manager, as needed
• Partners with OAQS, Patient Recruitment teams as needed
• Partners with contracted organizations e.g., FSP monitoring, and 3rd party vendors as applicable
• When necessary, represents GSSO as the single point contact for the country/cluster/region. This role is k in providing clinical development portfolio updates to country/cluster/region management.
• Represents Pfizer in key external bodies in support of enhancing the Clinical Trial Environment at Country/Cluster/Regional Level

Basic Qualifications

• Bachelor’s degree with 15+ years of pharmaceutical/Biotech clinical development experience
• Master’s degree with 13+ years of pharmaceutical/Biotech clinical development experience
• PhD/MD degree with 10+ years of pharmaceutical/Biotech clinical development experience
• 8+ years of people management / leadership
• Must be fluent in English. Local language capabilities are an advantage in this role
• Availability to travel up to 50% of time.

Skills

• Demonstrated People management experience
• Ability to lead and manage diverse teams.
• Demonstrated ability to exhibit adaptive risk management and continuous learning capabilities.
• Ability to lead and influence a matrix environment, capable of driving initiatives across GSSO.
• Demonstrated understanding of People Experience (PX) procedure and policies at global and local level.
• Demonstrated ability to navigate the right stakeholder internal and externally for the required escalation when appropriate and resolve issues in a timely manner.
• Ability to lead change with can-do attitude and support team to go through change management cycle.
• Demonstrated ability to engage with senior stakeholders internally and externally to the organization.
• Ability to work effectively with line support functions including finance, PX across the region.
• Ability to both manage the resources required to deliver on organizational commitments and perform specific tasks of the roles managed.
• Ability to effectively coach and train direct reports including management of escalated issues from sites/ investigators, and development of core competencies.
• Availability to travel within the region and/or globally as required.
• Agility to adapt to VUCA (Volatility, uncertainty, complexity and ambiguity)/evolving environment.

Purpose
Breakthroughs that change patients’ lives… At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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