Senior Director Country Service - Southern & Eastern Africa

at  GEA Group

SENIOR DIRECTOR COUNTRY SERVICE - SOUTHERN & EASTERN AFRICA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA

• Coordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio – i.e. all 5 divisions and their respective core technologies
• Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness
• Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization
• Achieve service sales growth, expanding market penetration/share and coverage
• Set and track sales targets, KPI’s and individual performance management for all Country service personnel
• Determine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availability
• Manage key and strategic accounts and build a key account network
• Determine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country Service
• Maintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnel
• Manage the complete offer management process from definition of scope to technical detailing and solution pricing
• Lead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE)
• Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitability
• Support after sales solutions/products development projects and contribute to define priorities with a solutions management role
• Take the lead on new market penetration and growth strategies