Senior Director - Customer Success Account Managment

at  Microsoft

As a member of the Customer Success Unit Leadership team, you will lead one of the largest teams within the unit in Germany. The Customer Success Account Management Leader will oversee 12 managers, with a total of 170 team members reporting within the organization.

TECHNICAL SKILLING

• Leads with strong technical background and understanding of technology trends and digital innovation.
• Defines and secures implementation of area skilling plans to build technical expertise (e.g., customer/industry knowledge, product skills) in alignment with business priorities. Leverages development opportunities (e.g., mentorships, role-based resources, training) and drives team technical capabilities by proactively providing development opportunities through coaching and mentorship. Builds and leverages deep partnerships with technical teams (e.g., Customer Success Solution Areas, Fastrack Leadership, Engineering Leadership)

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Engineering, Information Technology, Business, or related field AND proven years solution delivery, practice management, customer-facing consulting, business ownership and portfolio management experience
• OR Master’s Degree in Engineering, Information Technology, Business, or related field AND several years solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.
• Strong organizational leadership experience, and proven track record of transformation and change management.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations