Senior Director - FIA Enterprise Relationship Management

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

The Senior Director of the FIA Enterprise Relationship Management team will be responsible for managing a team of client executives that manage our largest relationships. They are responsible for the overall management of the book of National accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. They are the escalation point for both internal and external client issues.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically eight to 10 years of relevant experience

PREFERRED SKILLS AND EXPERIENCE

• Minimum 3 years of leadership experience is required for this role.
• Advanced knowledge of sales and sales strategies
• Effective verbal and written communication skills
• Strong management and leadership skills
• Demonstrated new business development and relationship management skills
• Effective customer service/relations skills
• Thorough knowledge of banking products/services, banking operations, and current market trends
• Ability to make important decisions independently

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la