Senior Director Global Customer Support

at  Acuity Brands

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

SKILLS AND MINIMUM EXPERIENCE REQUIRED

• Bachelor’s degree in business administration, management, or a related field.
• Minimum 10 years of experience in customer support or service management, with at least 5 years in a senior leadership role overseeing large, distributed teams.
• Demonstrated ability to manage multiple teams across different disciplines and geographies.
• Strong leadership skills, with a proven track record of developing high-performing teams.
• Excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders.
• Strategic thinker with a strong operational focus.
• Exceptional problem-solving skills and the ability to make decisions based on accurate and timely analysis.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Adaptable and innovative, ready to face new challenges and opportunities with a forward-thinking approach.

PREFERRED SKILLS AND EXPERIENCE

• Bilingual in English and French

WHAT WILL BE YOUR ROLE?

The Senior Director Global Support will lead our comprehensive customer support operations worldwide. This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, and ensuring the strategic alignment of our customer experience initiatives across all regions. As the senior leader, you will directly manage the regional CX Directors and the CX Enablement Director, shaping the policies and practices that define our customer interactions globally.