Senior Director, International Field Medical Excellence (FME)

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
At BMS, the Field Medical Excellence (FME) team plays a critical role in ensuring that healthcare professionals are educated on the appropriate use of our medicines and have the information they need to improve outcomes for their patients. We develop strategies, tools, and guidance to empower Medical (Home Office, Market and Field Medical/FM) teams around the globe and ensure that they are aware, informed, engaged, and equipped with the knowledge and skills needed to perform their roles effectively and compliantly.
The Senior Director, International FME will be a strategic partner to the International FM teams and empower them to perform their roles effectively. They will help tailor the global Field Medical Customer Experience (FM CX) strategy to the needs of the US markets and pull-through its execution.

Key Responsibilities

• Reports to the Head of Field Medical Excellence
• Serves as a member of the FME Leadership Team, representing international markets
• Serves as strategic partner to International Medical Heads and Country Medical Directors (CMDs) to provide deep FM expertise and guidance to optimize field medical execution in local markets across all TAs
• Gains a deep understanding of the needs of the International FM teams (focused on highest priority markets) to understand how best to empower them to perform their roles effectively; communicates these needs (as needed) to the FME Leadership Team and identifies key implications / recommendations for relevant FME strategic deliverables and initiatives (e.g. FM CX strategy, FM tools & ways of working, training etc.)
• Collaborates with the International Medical Heads and Country Medical Directors (CMDs) to tailor the WW FM strategy for markets and develop a plan for execution, including identification of key local initiatives, in alignment with the global FME vision and strategy
• Collaborates with the Senior Director, WW FM Customer Experience, International Medical Heads and Country Medical Directors (CMDs) to tailor the global FM CX strategy to ensure a seamless, personalized experience and pull-through of the scientific story across key customers in markets (e.g., HCPs, KOLs):
• Supports the design and pull-through of FM initiatives that improve the overall customer experience and FM productivity, in collaboration with the Global Medical TA Leads, local TA heads and other internal stakeholders (e.g. IT)
• Supports the market FM leadership with tailoring and tracking of impact metrics and partnering on solutions when needed
• Collaborates with global Medical TAs / Disease Area Heads / FM First Line Managers to ensure appropriate lifecycle flexing of FM Team as appropriate
• Ensures the WW Medical Strategy is reflected in the development of the FM communications and training plans for the assigned TA/Asset/Indication
• Identifies and drives opportunities to optimize and standardize deliverables and ways of working across TAs / assets / indications to ensure visibility and maximize FME & FM value
• Manages a team of direct reports (Directors/ Associate Directors), FME across TAs / assets / indications across International markets
• Drives collaboration, alignment, and consistency across FME at the TA/asset/ indication level (i.e., US and International alignment) and ensures consistency in ways of working

Qualifications & Experience

• Graduate medical or scientific degree (MD, PhD, Pharm. D, Masters, etc) or other degree with 10+ years of prior Field Medical and/or Field Medical Management position in Pharma or Biotech company
• Very strong strategic thinking skills, ability to think outside the box and drive towards innovative solutions
• Strong ability to understand internal stakeholder and customer needs, identify implications / recommendations, and partner with the right stakeholders to drive to solutions
• Demonstrated ability to lead with and without authority and influence effectively across a matrixed, multicultural organization
• Proven understanding of the medical environment and industry trends and their impact on the business
• Proven ability to innovate and to rapidly adapt to a fast-changing environment
• Proven ability to synthesize data and communicate effectively (excellent written/oral English mandatory), and demonstrate advanced presentation skills
• Proven project management skills, experienced with the Microsoft Office suite (including MS Teams, SharePoint), and experienced with business/process redesign and change management
• Knowledge of all relevant compliance standards
• Ability & willingness to travel nationally/internationally (~20% based on requirements)

• Reports to the Head of Field Medical Excellence
• Serves as a member of the FME Leadership Team, representing international markets
• Serves as strategic partner to International Medical Heads and Country Medical Directors (CMDs) to provide deep FM expertise and guidance to optimize field medical execution in local markets across all TAs
• Gains a deep understanding of the needs of the International FM teams (focused on highest priority markets) to understand how best to empower them to perform their roles effectively; communicates these needs (as needed) to the FME Leadership Team and identifies key implications / recommendations for relevant FME strategic deliverables and initiatives (e.g. FM CX strategy, FM tools & ways of working, training etc.)
• Collaborates with the International Medical Heads and Country Medical Directors (CMDs) to tailor the WW FM strategy for markets and develop a plan for execution, including identification of key local initiatives, in alignment with the global FME vision and strategy
• Collaborates with the Senior Director, WW FM Customer Experience, International Medical Heads and Country Medical Directors (CMDs) to tailor the global FM CX strategy to ensure a seamless, personalized experience and pull-through of the scientific story across key customers in markets (e.g., HCPs, KOLs):
• Supports the design and pull-through of FM initiatives that improve the overall customer experience and FM productivity, in collaboration with the Global Medical TA Leads, local TA heads and other internal stakeholders (e.g. IT)
• Supports the market FM leadership with tailoring and tracking of impact metrics and partnering on solutions when needed
• Collaborates with global Medical TAs / Disease Area Heads / FM First Line Managers to ensure appropriate lifecycle flexing of FM Team as appropriate
• Ensures the WW Medical Strategy is reflected in the development of the FM communications and training plans for the assigned TA/Asset/Indication
• Identifies and drives opportunities to optimize and standardize deliverables and ways of working across TAs / assets / indications to ensure visibility and maximize FME & FM value
• Manages a team of direct reports (Directors/ Associate Directors), FME across TAs / assets / indications across International markets
• Drives collaboration, alignment, and consistency across FME at the TA/asset/ indication level (i.e., US and International alignment) and ensures consistency in ways of workin