Senior Director of Marketing & Communications

at  Mandarin Oriental Hotel Group

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

EXPERIENCE AND BACKGROUND

• Seasoned Professional: 12 + years in Marketing and Communications, strong focus on luxury industries.
• Proven Achievements: Demonstrated success in crafting and executing high-impact marketing campaigns and elevating brand prestige in the luxury market.
• Educational Qualifications: An advanced degree in Marketing, Communications, Business Administration, or related fields is advantageous, as are specialized certifications in luxury brand management or digital marketing.

• Strategic Oversight: Formulate and implement comprehensive marketing and communication strategies to elevate the brand and drive business growth.
• Team Leadership: Lead and mentor a team of marketing and communications professionals, ensuring alignment with strategic goals.
• Budget Management: Oversee the marketing budget, ensuring efficient resource allocation and measuring the ROI of initiatives.
• Partnership Development: Cultivate relationships with media, influencers, and industry partners to boost brand visibility and reputation.
• Customer Insight: Leverage market research and guest data to refine marketing strategies and enhance engagement.
• Crisis Management: Expertly handle public relations challenges, safeguarding the brand’s reputation and addressing negative perceptions.