Senior Director of Technology Operations

at  WPP

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

• Redesign and implement a comprehensive deskside support strategy, encompassing both insourcing and outsourcing models.
• Persuasively advocate for the adoption of the Tech Ops support model by out-of-scope organizations, adapting the model as needed to provide appropriate support levels.
• Collaborate with senior stakeholders to ensure effective resource allocation across all CIO clusters.
• Assume fiscal responsibility for all of Tech Ops, including ownership of the review process for hiring and spending.
• Redefine the roles and responsibilities of the ITOM function to align with the broader operating model.
• Drive transformational projects and initiatives as delegated by the CIO of Technology Operations.
• Lead efforts to reduce overall deskside support expenditures while simultaneously enhancing the quality of support provided.
• Build dedicated executive and pitch support teams regionally, strategically allocating resources to areas of critical need.
• Serve as a deputy for the CIO of Technology Operations, providing leadership and management to teams reporting directly to the CIO.