Senior Director, Quality Operations & Performance

at  BristolMyers Squibb

WORKING WITH US

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
As the lead of Operation & Performance, your team will be responsible for integrating our operation and performance management data, with a focus on optimizing our Corporate Quality operations and enhancing overall Quality performance. Your role will be crucial in utilizing this data to inform prioritization and planning strategies, enabling us to make data-driven decisions. By effectively analyzing and leveraging this information, you will contribute to driving operational excellence and achieving our organizational goals. The Operation & Performance lead collaborates with Corporate Quality Pillars, Quality Council Integrator, External Engagement Integrator, Quality Risk Management, Global Quality Systems, Global Process Owners, and GxP Quality leaders to develop a comprehensive picture of performance and system health. Your leadership will play a key role in shifting our approach to a predictive one, fostering a culture of continuous improvement and propelling us towards success.

Education & Experience:

• B.S. or B.A. in pharmaceutical sciences, chemistry, engineering, biology, or other related discipline. Master or advanced degree preferred.

Specific Knowledge, Skills, Abilities:

• At least 15 years of experience in the biopharmaceutical industry is required, preferably in roles related to Manufacturing, Quality, Technical, or Regulatory functions, or a combination of these areas.
• Demonstrated ability to manage multiple, simultaneous projects and programs.
• Ability to adeptly steer an organization through transitions, ensuring that change initiatives are both successful and sustainable.
• Demonstrates innovation, flexibility, open-mindedness, and adaptability in order to meet objectives in a rapidly changing environment with shifting priorities.
• Demonstrated ability to work in a matrixed organization with a range of technically, culturally, and geographically diverse teams and to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives
• Strong communication, collaboration, negotiation, problem solving and interpersonal skills.
• Able to complete multiple, simultaneous projects with minimal supervision and prioritize incoming work appropriately.
• Has a proven track record of working across the network to find common solutions and drive positive impact and benefits for patients.
• Ability to communicate and collaborate with employees and management at all levels and through various formats (e.g. presentations, written proposals, reports, correspondence, lead meetings, face-to-face dialogue, etc.)
• Demonstrated strong leadership capability with ability to make and act on decisions while balancing speed, quality and risk to deliver value added business results that meet high quality requirements with tight deadlines.
• OPEX/Lean Six Sigma experience preferred

Duties & Responsibilities:

• Collaborating with the Corporate Quality (CQ) leadership to develop and manage the strategy, portfolio, budget and active book of work. This includes:
• Developing the corporate Quality Strategy in line with our Global Quality and GPS Strategy.
• Partnering with strategy and business excellence to annually refresh and activate an aligned CQ portfolio.
• Identifying financial needs and tracking expenses to ensure adherence to the allocated budget.
• Creating and managing the book of work, ensuring alignment with Corporate Quality Objectives and Contributions.
• One of the key responsibilities is to collaborate with and provide information to the Strategy Business & Excellence (SB&E) team, acting as a central point of contact for Corporate Quality. This involves:
• Budget Support: Providing financial oversight and analysis for Corporate Quality function, including budgeting, forecasting, and input into SB&E.
• Outside Service Expenses: Tracking and managing expenses related to outside services utilized by the Corporate Quality function, ensuring cost-effectiveness and adherence to budgetary guidelines.
• Project and Book of Work Visibility: Ensuring clear visibility and transparency into ongoing projects and the overall book of work within the Corporate Quality function, supporting effective planning and resource allocation.
• Governance/Strategy Activities: Supporting SB&E governance and strategy activities related to Corporate Quality function.
• Analyze and pursue Opex opportunities to enhance effectiveness and efficiency throughout the Corporate Quality.
• Responsible for managing the Quality metrics for performance and system health, continuously defining and evolving these metrics to ensure they not only reflect the current state but also drive us towards forward-looking quality performance and system health.
• Develop and implement a predictive strategy of real-time assessment of performance and system health, driving accountability and actions across the enterprise. Appropriate visibility will be developed for all levels from the shop floor to the board of directors.
• Develop Quality Performance and Health dashboards and tools in partnership with BI&A and report-outs for Tier 1 Quality Council, GPS LT, BMS LT, and the Audit Committee in order to ensure real-time visibility of performance, driving accountability and actions.
• Lead a team that collaborates with business partners to actively monitor and analyze metrics, fostering a comprehensive understanding of the broader picture and identifying potential risks. Proactive actions are then taken to effectively address these risks.
• In partnership with the Quality Council Predictive Insight Integrator, responsible to provide robust proactive analysis, messaging, and actioning to the Enterprise and GMP/GDP Quality Councils, enabling performance improvements.
• Responsible for driving us towards a future data foundation that is robust and effective for Predictive Analytics. This includes actively monitoring data quality, identifying areas for improvement, and supporting those improvements in alignment with the digital strategy.

Travel: This position requires up to 15% of travel

• Collaborating with the Corporate Quality (CQ) leadership to develop and manage the strategy, portfolio, budget and active book of work. This includes:
• Developing the corporate Quality Strategy in line with our Global Quality and GPS Strategy.
• Partnering with strategy and business excellence to annually refresh and activate an aligned CQ portfolio.
• Identifying financial needs and tracking expenses to ensure adherence to the allocated budget.
• Creating and managing the book of work, ensuring alignment with Corporate Quality Objectives and Contributions.
• One of the key responsibilities is to collaborate with and provide information to the Strategy Business & Excellence (SB&E) team, acting as a central point of contact for Corporate Quality. This involves:
• Budget Support: Providing financial oversight and analysis for Corporate Quality function, including budgeting, forecasting, and input into SB&E.
• Outside Service Expenses: Tracking and managing expenses related to outside services utilized by the Corporate Quality function, ensuring cost-effectiveness and adherence to budgetary guidelines.
• Project and Book of Work Visibility: Ensuring clear visibility and transparency into ongoing projects and the overall book of work within the Corporate Quality function, supporting effective planning and resource allocation.
• Governance/Strategy Activities: Supporting SB&E governance and strategy activities related to Corporate Quality function.
• Analyze and pursue Opex opportunities to enhance effectiveness and efficiency throughout the Corporate Quality.
• Responsible for managing the Quality metrics for performance and system health, continuously defining and evolving these metrics to ensure they not only reflect the current state but also drive us towards forward-looking quality performance and system health.
• Develop and implement a predictive strategy of real-time assessment of performance and system health, driving accountability and actions across the enterprise. Appropriate visibility will be developed for all levels from the shop floor to the board of directors.
• Develop Quality Performance and Health dashboards and tools in partnership with BI&A and report-outs for Tier 1 Quality Council, GPS LT, BMS LT, and the Audit Committee in order to ensure real-time visibility of performance, driving accountability and actions.
• Lead a team that collaborates with business partners to actively monitor and analyze metrics, fostering a comprehensive understanding of the broader picture and identifying potential risks. Proactive actions are then taken to effectively address these risks.
• In partnership with the Quality Council Predictive Insight Integrator, responsible to provide robust proactive analysis, messaging, and actioning to the Enterprise and GMP/GDP Quality Councils, enabling performance improvements.
• Responsible for driving us towards a future data foundation that is robust and effective for Predictive Analytics. This includes actively monitoring data quality, identifying areas for improvement, and supporting those improvements in alignment with the digital strategy