Senior Director, Sales Operations

at  Clarivate

The Senior Director, Sales Operations is responsible for the design, delivery and ongoing enhancements and support for global sales platforms driving simplicity, process automation and a stable system suite that drive seller productivity collaborating with IT and other functions as a key business owner.
The Senior Director, Sales Operations sits within our IP segment and will have responsibility for two core functions. The first being Sales Support and the second being the leader for all sales process and platforms; CRM systems (SalesForce), LinkedIn Navigator and ZoomInfo. In addition to this there is a current ongoing SalesForce transformation project to bring together all of our the current CRM systems onto one platform.

ABOUT YOU – EXPERIENCE, EDUCATION, SKILLS, AND ACCOMPLISHMENTS

• 10+ Years’ experience in a Sales operations leadership position.
• Operational excellence – Expert Customer Relationship Management domain knowledge, knowledge ‘what best practice looks like’ anchored on salesforce.com and related technologies
• Change Management – track record of defining, owning and embedding consistent CRM processes across the global sales organisations. Good understanding and ability to assess the change impacts of process automation with the sales community and drive change
• Process Ownership and Process simplification - decrease the complexity of customer centric operational sales processes delivering more consistent/common, consolidated and integrated sales processes across the business. strong process excellence skills such as Process Mapping, Lean Six Sigma, Benchmarking, RPA, design thinking preferred
• Demand management – understanding of demand management processes, track record of implementing and running a demand cadence into the business and partnering with IT to ensure successful delivery of ongoing requirements
• Best practice – adopt practices and procedures closer to relevant industry best practices; where possible and where consistent with other business priorities
• Reporting & Analysis – improve lead to order process and and sales reporting/analysis (this in effort to produce, timeliness, granularity and accuracy)
• Strong CRM Domain Knowledge and implementation experiences – including sales clouds, master data management, contact management, configure, price and quote, incentive compensation management, sales cycle administration, analytics and reporting, digital signatures, contract lifecycle management etc.
• Ability to build consensus and manage diverse, group-wide stakeholders through influence
• Excellent Stakeholder Management and Impact at all levels
• Strong execution focus and ability to manage ambiguity

• Provide delivery leadership for the overall sales platform as the business Product Owner across all integrated technologies such as, but not limited to, core sales platform, CPQ, partner platform digital signatures, compensation platforms, enablement and BAU mgmt. of the core platforms.
• Define product vision, roadmap and growth opportunities as business owner and work with IT to see through delivery into a leading suite of sales platforms driving seller productivity through increased active selling time and simplified process automation.
• Own the overall roadmap and iterated based upon research and market trends, the users, and the roadmap for the product, our competitors and the industry and keeping abreast with Agile/Scrum best practices and new trends
• Create and implement a business triage process for backlog management and iteration planning to manage the demands going into IT and being developed based on sales requirements and global process management.
• Work with IT on the elaboration of the user stories and lead the planning product release plans and set expectation for delivery of BAU requests.
• Work with IT to assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy