Senior Director, TS Online Banking Lead

at  BNY Mellon

Overview
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Director, TS Online Banking Lead to join our Treasury Services team. This role is located in New York, NY or Pittsburgh, PA - HYBRID.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Sets strategy and leads team for Digital (Online/Mobile) banking experience optimization, including research, functionality and process reengineering, user journey and UI design etc. Works closely with engineers, UX teams, core Product owners, and clients, as well as use data and KPIs to continuously iterate on solutions to drive adoption and usage.
Owns business prioritization of change requests through weighing business and technical prioritization.
Leads Commercialization efforts and rollouts with delivery teams to ensure adoption and commercial success.
Perform competitive analysis to ensure we are creating a differentiate market leading experience

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Bachelor’s degree or the equivalent combination of education and experience is required.
Minimum 7-15 years of total work experience preferred. At least 5 years of Product experience in developing financial digital experiences and proven track record of driving adoption.
Passionate about client experience, open to new ideas and new ways to doing things. Strategic thinker and proficient problem solver with minimum involvement from seniors.
Proven experience in product design/human center design, use cases, flow diagrams, prototypes, scenarios etc,. excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others.
Recruit, motivate and develop staff, maximizing their individual contribution, and their professional growth. Guide staff in building the business case for firm offerings and ensures that the team stays on top of the competitive landscape and the industry environment.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023