Senior Duty Manager

at  Choice People

Choice People are searching for an experienced Senior Duty Manager to join their 4*hotel client in the Midlands. The manager will lead and manage the team to ensure the hotel operates safely, efficiently and effectively at all times ensuring utmost standards and service excellence throughout optimizing revenue opportunities.
This role entails working in and supporting various departments throughout the hotel. The successful candidate will be enthusiastic and outgoing, be an excellent communicator, be flexible and most importantly, be a friendly and cooperative person that enjoys working within a busy team.
This is an exciting and varied role-taking in all aspects of the food and beverage function aspects of the business and will especially suit a person who excels in a multi-tasking environment.

Duties to include:

• Working closely with the hotel’s management team on the day to day running of the hotel, with special consideration given to F&B
• Management of all aspects of the hotel while on duty, daily duty manager walks addressing any such issues arising ensuring the hotel facilities is presented well throughout
• Having a hands-on approach while on duty in areas where support is needed
• Work closely with Managers and HR to implement staff training and development.
• Daily communication handover with operations management team
• Ensure strong leadership skills and can do attitude are displayed at all times
• Implementing company operating standards in relation to suppliers, Service Excellence, Hotel presentation & Customer service
• Ensure there is a clear line of communication throughout the departments and the teams are aware of the daily operations
• Driving sales initiatives for the property - in conjunction with the hotels in-house sales team
• Identify revenue/upselling opportunities implementing goals and incentive schemes for the Food & Beverage Team in line with the Operations Management
• Provide effective guidance to the team to ensure targets are met and exceeded.
• Ensuring excellent service is provided to all guests
• Any other duties assigned by Hotel Management

Experience and skills

• Must have previous experience as at a supervisor level in the services industry (Bar, restaurant or hotel).
• Must be able to multi-task and be willing to help where required in all areas of the hotel.
• Previous experience working with hotel front office systems is essential.
• Experience working within the area of conference & banqueting and events.
• Excellent communications and people skills.
• Be able to work as part of a team and on own initiative.
• Good presentation and attention to detail
• Must be fluent in the English Language, both written and spoken

Benefits:

• Free membership to the Leisure Club
• Hot meals on duty
• Team Member Bonus Programme

• Working closely with the hotel’s management team on the day to day running of the hotel, with special consideration given to F&B
• Management of all aspects of the hotel while on duty, daily duty manager walks addressing any such issues arising ensuring the hotel facilities is presented well throughout
• Having a hands-on approach while on duty in areas where support is needed
• Work closely with Managers and HR to implement staff training and development.
• Daily communication handover with operations management team
• Ensure strong leadership skills and can do attitude are displayed at all times
• Implementing company operating standards in relation to suppliers, Service Excellence, Hotel presentation & Customer service
• Ensure there is a clear line of communication throughout the departments and the teams are aware of the daily operations
• Driving sales initiatives for the property - in conjunction with the hotels in-house sales team
• Identify revenue/upselling opportunities implementing goals and incentive schemes for the Food & Beverage Team in line with the Operations Management
• Provide effective guidance to the team to ensure targets are met and exceeded.
• Ensuring excellent service is provided to all guests
• Any other duties assigned by Hotel Managemen