Senior Employee Information Specialist- Somerset, NJ

at  RWJBarnabas Health

Req #: 0000167834
Category: Professional / Management
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: HR Service Center

ESSENTIAL FUNCTIONS:

• Oversees the execution an effective, efficient, and timely data input and management process to support onboarding, intra-system transfer activities and employee data updates, while ensuring a positive customer experience, and to meet obligations with respect to regulatory and RWJBH compliance
• Data includes but not limited to new hires, termination, status change, personal data change, licenses and certifications etc.
• Demonstrates ability to organize, manage, input and improve the format of both paper and electronic data sources to ensure data processing is accurate and timely and data is validated against source materials
• Collaborates and communicates well with HR team members and leverages feedback to continually improve effectiveness and customer experience
• Responds within pre-determined SLAs to customer inquiry, complaint, or request, asks questions to ensure full understanding of issue, then provides an accurate, timely and thorough response to support a positive customer experience
• Partners with onboarding, payroll, talent acquisition, benefits, and other members of HR teams to ensure positive customer experience and effective, efficient and timely input of employee and new hire information in compliance with regulatory and company standards
• Understands processes and protocols for when to escalate inquiries or concerns on matters related to data input and management to support a positive customer experience
• Participates as a team member to ensure a customer-focused, high-performance and inclusive work environment

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.