Senior Employee Relations Manager - Behavioral Health 901

at  Telecare Corporation

Telecare’s mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

POSITION SUMMARY

The Senior Employee Relations Manager partners closely with business leaders at all levels of the organization to mitigate risk, reduce exposure and enable decisions that are aligned with strategic initiatives, company values, mission and compliance with employment laws and regulations. Oversees the employee and labor relations function which includes initiating a proactive, strategic approach to employee relations by identifying and analyzing data/metrics for themes, trends, and root cause identification. Responsibilities also include the management and coordination of workplace investigations, grievances, complaints, contract negotiations and responding to agency claims.

SKILLS

• Ability to analyze data, trends, and insights to identify the root cause of issues
• Proficiency in using Microsoft Word, Excel and PowerPoint.
• Excellent verbal and written communication skills

• Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Lead, manage and direct a team of Employee Relations Specialist across various regions.
• Provide guidance to leaders regarding employee relations, labor relations, and collective bargaining agreements.
• Track and interpret trends in Labor & Employee Relations to proactively identify issues and develop training and other solutions.
• Proactively identify, develop, and implement tools, resources and solutions that help shape a positive employee experience.
• Partner with labor counsel to address labor issues, including grievances, arbitration, and labor charges.
• Actively participate in contract negotiations.
• Identify negotiation strategies that take into account factors beyond the immediate negotiations or bargaining unit.
• Manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines in matrixed environment.
• Ability to handle highly sensitive and confidential situations with objectivity, tact and confidence.
• Strong written and verbal communication skills.
• Participate in arbitration, mediation, and depositions as needed.
• Partner with employment counsel to manage and address complex employee relations issues.
• Open availability and flexibility to work according to the needs of the business.
• Promote knowledge, understanding, and compliance with regard to company policy through coaching, presentations, and training.
• Manage and provide guidance to direct reports on medical accommodations and leave of absences.
• Collaborate with HR Business Partners, business leaders and key stakeholders on performance and change management solutions.
• Interface with state and federal administrative agencies as needed.
• Identify and predict trends to mitigate risk and make recommendations to VP of Human Resources and other senior business leaders for improved employee relations and business results based on data and findings.
• Prepare data reports and presentations for senior leaders.
• Collaborate with leaders to define HR strategies that effectively supports the organization and deliver results.
• Demonstrated ability to resolve conflict.
  Duties and responsibilities may be added, deleted and/or changed at the discretion of management.