Senior Enablement Lead , Global AdTech Org

at  Amazon Online UK Limited D17

• BA/BS degree required; Masters/MBA preferred
• Have 8+ years of customer service & support and/or technical experience in the programmatic advertising space
• Knowledge of DSP within Ad Platform architecture (bidding engines, second-price vs first-price auctions, pixeling and tag managers, viewability, etc)
• Experience building and delivering large-scale strategic initiatives and tools for customer-facing teams and direct customers through systems-thinking and workflow improvements
• Experience with influencing internal and external stakeholders and communicating goals and strategies across multiple leadership levels of an organization
• Quantitative analytical abilities, experience with “big data” and ability to handle changing priorities and use good judgment when working in stressful situations
  Program enablement lead to drive growth of ADSP self-service by working with various cross-functional teams across the globe.

Key job responsibilities

• Inspecting and improving existing mechanisms to find efficiencies and drive adherence to process
• Inventing new mechanisms to keep Product aware of customer needs and keep Services aware of product developments
• Scaling the impact of successful mechanisms through global expansion and automation
• Prioritising focus areas to ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what is most important
• Evangelising Amazon mental models around two-way doors, high velocity decision making
• Thoughtful escalations to leadership to unblock progress. Ability to influence without authority across levels.
• Work cross-functionally with Product, Sales, and Marketing to optimize workflows and unblock channels of revenue on ADSP for budgets.
• Develop and launch internal workflows to surface the right data/insights to the PSC team to drive high-value actions.

A day in the life
In this role, you will be responsible for leading large-scale initiatives focused on influencing Product and Engineering teams on the automation of customer services on Amazon’s DSP, develop the services go-to-market strategy and serviceability readiness of new DSP features and functionality. You will partner with Amazon’s Programmatic Solutions Consultants globally to gather feedback, work with subject matter experts and influence how features are brought to Amazon’s largest & most strategic advertising customers. As a Senior AdTech Services and Solutions Excellence Lead (Sr. ASSET Lead), you will work with a cross-functional team that specializes in creating the smoothest experience for our internal stakeholders and advertisers to scale key Amazon DSP services. You will be responsible for assessing business challenges by gathering and synthesizing relevant data. You will build shared strategy and execution plans with in-market business leaders, product and automation leads, and scaled cross-functional services teams to improve the customer experience in campaign management and optimizations effectively. You will create and track project plans to ensure accountability, establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design, recognizing and advocating for removal of systemic blockers to change, documentation of best practices and learnings for future initiatives. You will also help influence and train team members and cross-functional teams on new processes and tools as they are developed.
About the team

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Global AdTech Org is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.

• Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations

• Inspecting and improving existing mechanisms to find efficiencies and drive adherence to process
• Inventing new mechanisms to keep Product aware of customer needs and keep Services aware of product developments
• Scaling the impact of successful mechanisms through global expansion and automation
• Prioritising focus areas to ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what is most important
• Evangelising Amazon mental models around two-way doors, high velocity decision making
• Thoughtful escalations to leadership to unblock progress. Ability to influence without authority across levels.
• Work cross-functionally with Product, Sales, and Marketing to optimize workflows and unblock channels of revenue on ADSP for budgets.
• Develop and launch internal workflows to surface the right data/insights to the PSC team to drive high-value actions