Senior End User Computing Engineer

at  Justice and AttorneyGeneral

Your key responsibilities: - Work collaboratively in a primarily infrastructure and End User Computing (EUC) disciplined team and requires you to manage and support EUC devices and services in a corporate/enterprise technical landscape.- Proactively reviews information in conjunction with service level agreements to identify capacity or availability issues, specified and required changes through advice supporting the design or service components and scalable capacity.- Provide data-driven proactive administrative management, maintenance and analysis for Microsoft 365 applications and services (e.g., Microsoft Teams, Microsoft SharePoint, Teams Voice/Calling, Teams Meeting Rooms and MS Forms).- Provide feedback to clients, the Service Desk and Application teams regarding the state of problems and service required to ensure that agreed service levels and client service standards are achieved.- Configure tools and/or scripts to automate the provisioning, testing and deployment of new and changed End User Computing (EUC) infrastructure and services, maintaining operational procedures and monitors that they are executedfollowing agreed standards.- Provide third level support and maintenance of the EUC technical landscape, analyses root causes of incidents, recommends problem resolutions and lead the implementation of remediation solutions.- Liaise effectively with clients, multi-disciplinary technology groups and external stakeholders on enterprise infrastructure and EUC matters.- Research skills and provide advice in the continuous improvement of existing EUC infrastructure and services and evaluation of new and emerging technologies.- Maintain knowledge of current trends, industry and technology directions and product road maps for enterprise end user computing technologies.- Participate in the development, design, implementation and evaluation of EUC and Infrastructure related initiatives.- Conduct testing and assessment of new EUC hardware and/or services.- Package and deploy software through SCCM/Intune, configure and automate deployment processes.- Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of EUC technologies.Technical skills, abilities, and cultural capability: - Demonstrated hands on engineering and operational experience in MOE management, Application Packaging, Mobile Device Management (MDM), Microsoft 365 Service Administration, Teams Voice, Teams Meeting Rooms.- Experience working in an ITIL based operating environment and ServiceNow.- Experience configuring and maintaining Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions for Microsoft Windows, Apple iPadOS, Apple iOS and Google Android devices.- Experience of Microsoft End User Computing technologies including Microsoft Endpoint Manager (Intune and Autopilot), SCCM, Microsoft 365, Microsoft Azure, Amazon Web Services, RDS/Windows365, MS Teams, MS Office Applications,PowerShell.- Experience with device group policies and configuration profiles.- Knowledge in Teams Voice/Calling, Teams Meeting Room, Logitech and Poly solutions. - Knowledge and experience in Microsoft Defender for Endpoint and Microsoft 365 Defender.- Experience in building and maintaining end user device MOE in/for corporate or enterprise environments for desktops/laptops, mobiles and tablets.Applications to remain current for 12 months.Job Ad Reference: QLD/583364/24Closing Date: Thursday, 22 August 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License

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