Senior Engagement Manager

at  Celonis SE

We’re Celonis, the global leader in Process Mining technology and one of the world’s fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

THE QUALIFICATIONS YOU NEED:

• Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently
• Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives
• Deep SAP ERP Expertise, ideally experience in S4/HANA transformation projects as Project Manager or Consultant
• Strong communication skills in English and a background in consulting with a proven ability to manage Stakeholders and project timelines.
• Fluency in German is a must have requirement for this role
• Experience in people managing consulting teams both onshore and offshore
• Experience in positioning Services, writing proposals and “statement of works” within a complete ecosystem (customers and partners)
• Ability to effectively set and manage customer expectations
• Strong analytical skills, especially in applying technology solutions to core business problems
• Project management certifications (PMP, Prince2, or Safe/Agile)
• Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field

ABOUT US:

Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.

THE ROLE:

As an Engagement Manager, you will support end-to-end implementations of Celonis’ technology across our largest and most strategic customers. You will articulate Celonis’ product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish Celonis’ Services Value proposition and create statements of work with customers during the pre-sales phase.
In this role, you will assist customers in understanding how to build best practice and enduring capabilities, are responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customers engagement with Celonis.

THE WORK YOU’LL DO:

• Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers’ requirements.
• Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.
• Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.
• Regularly communicate project status, covering key discussion items, action items, risks and issues. As well as keeping projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting
• Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success.
• Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed
• Use your experience to Contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.