Senior Engineer - Fleet Management

at  GE Aviation

JOB DESCRIPTION SUMMARY

You will be part of a global product support team, providing technical solutions and 24/7 AOG support to GE Aerospace customers. You will maintain a broad overall appreciation of in-service platforms and products and facilitate the use of approved processes to ensure your solutions are customer focused and compliant. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

REQUIRED QUALIFICATIONS:

• Minimum HNC or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience
• Significant experience in a broad base Aerospace industry or Aviation products
• Excellent interpersonal and communication skills
• Self-starter, able to identify areas for growth within the team and develop plans for successful implementation.
• Technical Communication – Skilled in the presentation of technical information both verbal and written, adapting material for the target audience
• Customer Centric –Skilled regarding customer requirements, translating them into clear deliverables
• Problem Solving – Skilled in analysing and identifying or proposing solutions to problems using a wide range of data and technologies
• Product Knowledge – Aware/skilled in the theory and operation of defined products, able to assist in identification of root cause failure.

• Support the development of the department’s global strategy in line with overall GE Aerospace vision and seek opportunities for process improvement
• Function as a prime technical focus to the Customer Experience team on all current aircraft Power generation and Avionics issues
• Be a strong customer advocate for the Power & Avionics Aftermarket Team
• Build and continually develop an effective working relationship throughout GE Aerospace company, particularly for support of Power products
• Drive on time delivery of customer queries, ensuring cases are assigned clear ownership and closed in a timely fashion
• Provide guidance and training to other departments on Systems case handling
• Develop and deliver comprehensive training & support documentation
• Assist Product Support Engineers with defect investigation/documentation reviews
• Develop and manage individual work plans/schedules and clearly communicate risk to completion in a timely manner
• Use appropriate technical data to support reliability analysis and investigations
• Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication, and technical discussions
• Worldwide technical and commercial support for GE Aerospace customers
• Deputize for the Systems Fleet Support Leader at technical and strategic meetings when requested.