Senior Engineer, MS Ops

at  Presidio

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

JOB SUMMARY:

We require a keen, experienced systems engineer to provide support on customers’ ICT infrastructure. This role is part of our dedicated Infrasructure Support team. You will need to have a broad technical background with good communication skills, an eagerness to learn and previous experience in a similar role.

REQUIRED SKILLS:

• Ability to communicate well with all levels of staff at client sites.
• Take ownership of technical problems, see them through to resolution
• Quickly build rapport and gain client confidence.
• Work individually and as a part of a team.
• Be able to follow company procedures and methods.
• Available to work out of hours / weekends if necessary.
• Logical thinker.
• Have a proven track record in trouble shooting and problem solving.
• Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
• Ability to quickly learn new products.
• Good Communication skills.
• Good knowledge around the ITIL framework

EDUCATION AND EXPERIENCE:

• Minimum of 5 years experience in a similar role
• Understanding of Server and Storage hardware
• Microsoft Windows Server 2016/ 2019
• Microsoft Active Directory
• Hypervisor – Vmware
• Microsoft 365
• Citrix XenDesktop / XenApp
• Firewall/Routers – Fortigate, Cisco,
• WAN configurations – SSL VPN, Site to Site VPNs Routing / NAT configurations
• Backup Solutions – Veeam + Rubrik
• MCSA – Windows Server / Office 365
• VCP – VWware
• CCNA -Helpful Beneficial
• Azure Qualificaitons – Beneficial
• Security Qualifications- Beneficial

JOB RESPONSIBILITIES:

• Providing 2nd and 3rd Level Support to a broad range of clients and a broad range of technologies across datacentres, M365, cloud and Security.
• Accepting escalations from Level 1 engineers and customers.
• Working with the team and management to develop processes and solutions.
• Reviewing Customer environments for areas of improvements and Health checks.
• Responsible for ensuring that they comply with all ISMS Policies and Procedures within Presidio and support the ISMS continuous improvement process.