Senior Events Coordinator

at  Ufford Park Resort

KEY SKILLS

• Strong events co-ordination experience
• Confident and approachable
• Good team work and can work well alone
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face-to-face complaints

ABOUT US

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

PRIMARY JOB PURPOSE:

An exciting opportunity has arisen for a Senior Events Co-ordinator to join our Sales and Marketing team. Reporting to the Group Sales & Marketing Manager, and working alongside the Events Co-ordinator, the Senior Events Co-ordinator role will be responsible for the day-to-day co-ordination of events across the resort, including weddings, conferences and corporate events. The ideal candidate will be able to hit the ground running in what is set to be busy year for weddings!

ROLES AND RESPONSIBILITIES

• To demonstrate and manage exceptional standards of customer care – both face to face and remotely, nurturing long term relationships.
• To ensure that all enquires and correspondence for the events team are dealt with efficiently and on the day of the enquiry
• To ensure excellent standards of client show rounds and open evenings – working with whole team on guest experience.
• To ensure that all function sheets are produced on time with accurate information to assist operational team.
• To ensure that all diaries and systems are kept up to date at all times
• To ensure all events are prepaid in advance.
• To manage and deliver quarterly open evenings and 6 monthly Bridal Fayres.
• To monitor all feedback from clients, including follow up procedure and communicate with team.
• To manage and monitor maintenance/health and safety reporting systems.
• To support Senior managers where necessary with reporting and forecasts eg on occasion to cover annual leave.
• To maintain quality information in all databases.
• To carry out proactive sales activity for events.
• To support daily/weekly social media campaigns by offering input and reactive suggestions to improve the business.
• To ensure that front line staff are well presented at all times.
• To carry out regular training and development workshops with co-ordination team and assist with any required systems training / support.
• To complete regular pricing reviews and competitor analysis.
• Represent the department at the weekly revenue meeting/morning meetings and feedback key business information to the team.
• To plan a regular calendar of events and promotional activity across the Resort.
  This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.