Senior Executive

at  CP Concept

Overall Omni Operations at stores
Omni store operations in NKSA territory, which include Click and Collect, return to the store, Fulfill from Store, Ship from Store, etc.
Store support for Customer Complaints, Escalations
CNC Management – TAT (Turn Around Time), O2S Management (Order to Ship/Fulfill for SVI). SFS, Shipping from Store– Rollout, and TAT Management
Act as a bridge between the online and offline stores and make the Omni events even bigger by strategically aligning online and offline trade calendars, also includes scaling and optimizing capacity
Brand representative for developing Omni system and process for the group (Order Management System, Omni Dashboard). Working along with multiple internal Stakeholders (Group IT, Supply Chain, and external partners
Managing Omni Backroom standards and managing Omni Non-Inventory
E-Com Returns and Exclusive labels Management
Identifying exceptional cases of in-store fulfilment, shipment execution, etc. identifying issues and problems in-process and finding solutions by process improvement or innovation
Omni project 98% execution
Store Operations support
Retail Reporting and MIS (Add on sales, daily reports, incentives report) / Reporting
Working with the Landmark Digital team on Retail projects
Working with Store and Concept on space mapping across all NKSA stores
Coordinating with the warehouse on delivery planning and operational activities
Reverse logistics and totes/hanger reconciliation
POS Application Support – (LMIT issues, manual billings, POS Promotions, Process Enhancement Rollout, and implementation, tender Management)
RFID SCCO Launch
Digitalization
Petty cash
RFID Self-Checkout – Execution
Save the Sale
Non Buyer Feedback
Loss Prevention Coordination
Spock to coordinate with all stores to ensure Loss prevention actions are taken
Work closely with concepts on improvement areas
Work with stakeholders like RDC, and MDC to improve the process and reduce shrinkage
Competition study on best practices and ensure the roll-out
Inter-territory best practices to be collected & executed
SPOC for New and Renovation Stores
Coordinate with Projects, Concepts, Marketing and Retail to ensure adherence to calendar
Pre and Post analysis of store performance
Working along with multiple internal Stakeholders (Finance, Projects, IFM, L&D, HSE and PRO and External Partners).
Qualifications
Overall Omni Operations at stores
Omni store operations in NKSA territory, which include Click and Collect, return to the store, Fulfill from Store, Ship from Store, etc.
Store support for Customer Complaints, Escalations
CNC Management – TAT (Turn Around Time), O2S Management (Order to Ship/Fulfill for SVI). SFS, Shipping from Store– Rollout, and TAT Management
Act as a bridge between the online and offline stores and make the Omni events even bigger by strategically aligning online and offline trade calendars, also includes scaling and optimizing capacity
Brand representative for developing Omni system and process for the group (Order Management System, Omni Dashboard). Working along with multiple internal Stakeholders (Group IT, Supply Chain, and external partners
Managing Omni Backroom standards and managing Omni Non-Inventory
E-Com Returns and Exclusive labels Management
Identifying exceptional cases of in-store fulfilment, shipment execution, etc. identifying issues and problems in-process and finding solutions by process improvement or innovation
Omni project 98% execution
Store Operations support
Retail Reporting and MIS (Add on sales, daily reports, incentives report) / Reporting
Working with the Landmark Digital team on Retail projects
Working with Store and Concept on space mapping across all NKSA stores
Coordinating with the warehouse on delivery planning and operational activities
Reverse logistics and totes/hanger reconciliation
POS Application Support – (LMIT issues, manual billings, POS Promotions, Process Enhancement Rollout, and implementation, tender Management)
RFID SCCO Launch
Digitalization
Petty cash
RFID Self-Checkout – Execution
Save the Sale
Non Buyer Feedback
Loss Prevention Coordination
Spock to coordinate with all stores to ensure Loss prevention actions are taken
Work closely with concepts on improvement areas
Work with stakeholders like RDC, and MDC to improve the process and reduce shrinkage
Competition study on best practices and ensure the roll-out
Inter-territory best practices to be collected & executed
SPOC for New and Renovation Stores
Coordinate with Projects, Concepts, Marketing and Retail to ensure adherence to calendar
Pre and Post analysis of store performance
Working along with multiple internal Stakeholders (Finance, Projects, IFM, L&D, HSE and PRO and External Partners).
Primary Location: AE-DUBAI INDUSTRIAL CITY
Job: Retail Operations
Organization: CP Concept
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 8, 2024, 9:09:09 A

Please refer the Job description for details