Senior Executive, Digital CRO & UX

at  Carnival UK

JOB DESCRIPTION

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Senior Digital CRO & UX Executive to bring fresh insights and expertise to our Digital department.
Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Senior Digital CRO & UX Executive will play an important role in shaping the way we do this.
This exciting opportunity will support in delivering the CRO, personalisation & UX roadmap. Working closely with our CRO agency, to plan and deliver A/B, Multivariant and Personalisation tests across our digital journey.

WHO WE ARE

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

WHAT YOU’LL BRING

Your unique background and skills are what will make you stand out. We’re looking for:

• An understanding of CRO, UX, A/B testing, and personalisation
• Proven experience reporting on data to draw commercial conclusions
• Ability to utilise data to inform A/B test hypotheses

APPLICATION GUIDANCE

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about technology and looking for an opportunity to grow, we’d love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

THIS PIVOTAL ROLE WILL INVOLVE:

• Supporting the day-to-day co-ordination of our CRO and testing agency. You will work with the UX Manager and digital Team to ensure that every touchpoint is optimised and that brand standards are maintainedConsistently aim to improve the customer journey by analysing onsite user behaviour and conducting regular CRO and UX audits.
• Running and co-ordinating our onsite survey user feedback to measure NPS and future UX/UI test candidates to feedback to the Manager
• Supporting the wider team to deliver projects to tight deadlines and ensure website activity is aligned with other parts of the business wherever possible
  This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

Working with us means more than just a role in technology. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension schem