Senior Executive/ Executive - Patient Service Centre

at  Tan Tock Seng Hospital

JOB SUMMARY:

• To provide ground leadership to the assigned unit in Financial Counselling (FC) Department - Admission Office, Inflight FC or Emergency Department FC
• To review and oversee FC processes as well as training relevant to the assigned unit
• To engage (Assistant) Supervisors and Patient Service Associates minimally within the assigned unit, so as to align job meaning and inspire peak performance
• To support the (Assistant) Manager in planning, implementing and sustaining department-level processes and initiatives, in support of MOH’s policies and TTSH’s priorities

JOB REQUIREMENTS:

Education, Training & Experience

• Bachelor’s Degree in Operations/Service Management or related discipline

Professional License

• Minimum 2-3 years work experience either in service or operations-related industries
• Working experience in healthcare services or IT project implementation will be an added advantage
• Experience in leading a team with good leadership and management skills
• Track record in change management
• Strong analytical and writing skills
• Able to think strategically and multi-task
• Excellent interpersonal and communication skills

Specific

• Lead a team of PSA Supervisors / Assistant Supervisors and Senior / Patient Service Associates from your assigned unit (Admission Office, Inflight FC or Emergency Department FC) in conducting financial counselling (involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection) to the patients/next-of-kin
• Ensure efficient operations of the assigned unit. This includes:
• Plan and coordinate resources required for your team’s operations in TTSH, NCID or ICH as well as any expansion of the hospital’s services in the future
• Ensure consistent and universal financial experience for the patients throughout the hospital
• Review existing processes and workflows to ensure relevance to the hospital’s needs
• Implement new workflows or processes to optimize resources and improve efficiency
• Provide timely reports on the assigned team’s performance so as to enable timely management decision support

General:

• Assist and support the Manager / Assistant Manager in planning, implementing and sustaining department-level processes and initiatives, in support of MOH’s healthcare financing policies and the hospital’s priorities
• Partner internal and external stakeholders to implement improvement initiatives to advance the following objectives:
• Effect and ensure appropriate corporate governance
• Improve work processes
• Be a change agent and inculcate mindset change for hospital-wide / department level initiatives and establish a working environment of collegiality and effective teamwork
• Represent the department and hospital’s interests in various inter-hospital and intra-hospitals committees
• Any other duties as assigned by Head of Department/Hospital’s Senior Management
• Implement new workflows or processes to optimize resources and improve efficiency
• Provide timely reports on the assigned team’s performance so as to enable timely management decision support