Senior Executive, Help Desk / FastTelco Subsidiary of Ooredoo

at  Ooredoo

THE COMPANY:

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it’s a team that you can be part of.
Ooredoo’s future is bright, and you can be part of our ongoing success.

GET THE CUSTOMER CONFIRMATION BEFORE CLOSING ANY TROUBLE TICKET AND PROVIDE PROPER CONCLUSION ON REMEDY SYSTEM.

• Adhere to Interaction Center KPIs and defined service levels sat on employee yearly objectives.
• Respond to email messages for customers seeking help and contact them if required.

PROACTIVELY TAKE RESPONSIBILITY FOR SELF-IMPROVEMENT BY STAYING WELL-INFORMED OF DEVELOPMENTS, KNOWLEDGE AND INNOVATIONS IN RELEVANT FIELD OF EXPERTISE.

• Other duties as directed by supervisor or other superiors.

QUALIFICATIONS:

• Diploma/Bachelor degree in computer science, engineering or a related field.
• Fresh graduated or have relevant experience.
• A+ , MCSE , CCNA certificate (Preferred)

• Provide superior customer service by handling and resolving technical customer complaints / issues that have been escalated to them by the Customer Care Inbound team, FT Hotline, by management, by Retail Store staff, by Sales and dealers
• Provide 1st level support and technical assistance for incoming queries and issues related to B2C FT customers.